At a Glance
- Tasks: Build and optimise CRM campaigns to boost client bookings and revenue.
- Company: Join a fast-growing digital healthcare consultancy with a focus on innovation.
- Benefits: Enjoy 25 days holiday, flexible working, bonuses, and a tailored learning budget.
- Other info: Flexible working options and excellent career progression opportunities await you.
- Why this job: Make a real impact in a dynamic environment while developing your digital skills.
- Qualifications: Experience in CRM and email marketing, with strong project management skills.
The predicted salary is between 30000 - 30000 € per year.
Up to £30,000 + bonus + benefits
London
Flexible working (2 days in the office per week)
Our client is a digital healthcare consultancy experiencing high growth. After being acquired by the market leader in their industry, they are poised to deliver on ambitious expansion plans as their client base continues to grow. This agency crafts experiences across web, paid media, CRM, content and SEO, building growth programmes that align with client objectives. They aim to redefine growth in their industry, delivering lasting and impactful change whilst alleviating the stress of marketing from their clients. Their leadership sees that their people are the drivers of collaboration and innovation. Each employee is given a budget for training and development to help further their skills in digital while being supported in their long-term career progression.
The CRM Executive will build, maintain, and optimise CRM campaigns and systems to help clients convert more enquiries into bookings and revenue. This role will support the implementation and optimisation of CRM tools, customer journeys, automation performance, and CRM usability. Working closely with the CRM manager, you will deliver best-in-class CRM environments, improve workflows, and support campaigns.
As CRM Executive, you will:
- Build and configure ActiveCampaign accounts (pipelines, automations, lead scoring, tagging).
- Integrate CRM with client platforms, Facebook Lead Ads, and WhatsApp Audit.
- Optimise existing CRM setups to improve lead quality, customer journeys, and conversion rates.
- Ensure accurate data management and consistent KPI tracking.
- Build and schedule automated email and nurture sequences for customer journey.
- Support segmentation, audience targeting, and personalised CRM campaigns.
- Monitor campaign performance and identify opportunities to improve ROI.
- Analyse CRM data, including drop-off points in the customer journey.
- Produce regular performance reports with actionable insights.
- Support client onboarding, training, and troubleshooting of CRM issues.
- Contribute to CRM documentation, SOPs, and best practice guidelines (including GDPR compliance).
- Work with the CRM Manager to develop new automations and improve internal processes.
- Stay up to date with ActiveCampaign features and apply continuous improvements.
A CRM Executive should have:
- Experience in CRM and email marketing, either within an agency or in-house.
- Hands-on experience with A/B testing and a data-driven approach to campaign optimisation, as well as a test-and-learn mindset.
- Confidence with automations, segmentation, tagging structures, data workflows, and pipelines.
- Understanding of data privacy regulations (where applicable) and best practices for handling sensitive information.
- Strong organisation, project management and communication skills.
The perks include:
- 25 days holiday + bank holidays + your birthday off.
- Flexible working over Christmas / New Year in addition to holiday allowance.
- Bonus scheme.
- Wellbeing and mental health program.
- A budget for tailored learning plan, including industry events.
- Company laptop.
- Pension contributions.
- WeWork membership.
Match Digital specialises in connecting talented individuals with businesses in the digital, tech, media and marcomms industries.
CRM Executive in London employer: job
As a CRM Executive at our rapidly growing digital healthcare consultancy in London, you will thrive in a dynamic work environment that champions innovation and collaboration. With a strong focus on employee development, the company offers generous training budgets, flexible working arrangements, and a comprehensive benefits package, including 25 days of holiday and a bonus scheme. Join us to be part of a team that is redefining growth in the industry while supporting your long-term career progression.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM projects and successes. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to CRM. Think about how you can highlight your experience with tools like ActiveCampaign and your data-driven approach to campaign optimisation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to stay updated on new roles as they come up.
We think you need these skills to ace CRM Executive in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM Executive role. Highlight your experience with CRM systems, email marketing, and any relevant tools like ActiveCampaign. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and how you can contribute to our client's growth. Keep it engaging and personal – we love a bit of personality!
Showcase Your Data Skills:Since this role involves a lot of data analysis, make sure to mention any experience you have with A/B testing, data workflows, or KPI tracking. We’re keen on candidates who can demonstrate a data-driven approach to their work.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at job
✨Know Your CRM Tools
Make sure you’re familiar with ActiveCampaign and other CRM tools mentioned in the job description. Brush up on how to build and configure accounts, set up automations, and manage data workflows. Being able to discuss your hands-on experience will show that you’re ready to hit the ground running.
✨Showcase Your Data-Driven Mindset
Prepare examples of how you've used A/B testing and data analysis to optimise campaigns in the past. Be ready to talk about specific metrics you’ve improved and how you approached problem-solving. This will demonstrate your ability to contribute to the agency's goal of improving ROI.
✨Understand GDPR Compliance
Since handling sensitive information is crucial, brush up on GDPR regulations and best practices. Be prepared to discuss how you ensure compliance in your CRM strategies. This knowledge will highlight your professionalism and attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans and how the CRM Executive role fits into their strategy. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values, especially regarding collaboration and innovation.
