Technical Project Adoption Manager, Cisco Spaces, UK

At Cisco Meraki, magic is created by the energy and passion of our employees, who shape our dynamic community and empower us to problem-solve for our customers. We see magic unfold when complex challenges become intuitive, technology functions seamlessly, and everyone is valued for who they are.

Our commitment to ground breaking technology is driven by a collaborative, flexible, and inclusive culture. This environment grants our employees the autonomy to develop technology that is secure and accessible. We connect passionate people to their missions by simplifying the digital workplace.

Driven by a community of innovative and purposeful individuals, we create technology that lets our customers focus on what truly matters. Our employees foster an environment that challenges limits, embraces risks, and supports our customers in achieving their goals.

At Cisco Meraki, our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we’ve created an unrivaled company culture for our employees. One that is collaborative, flexible, and inclusive and provides employees with the autonomy to develop technology that’s intuitive, secure, and accessible for everyone.

You will be part of Cisco Spaces - a ground-breaking cloud platform that revolutionises the way businesses interact with physical spaces! By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by demonstrating their existing Cisco infrastructure.

As a Senior Project Adoption Manager, you will lead multiple technical projects, collaborating with various internal teams such as Spaces OS Onboarding, Product Management, Escalation Team, and engineering, as well as Cisco teams including Sales Account and Sales Engineers. You will also work with partner teams and engage with customers to facilitate the adoption of critical business outcomes. In this role, you will serve as the main contact for customer interactions and issue partner concerns. You will lead meetings with diverse collaborators to ensure that projects advance efficiently and stay on schedule.

• Own and drive the customer adoption lifecycle for new technology deployments, pilots, and rollouts.
• Act as the primary project point of contact for technical engagements, aligning partners across engineering, product, and customer teams.
• Plan, coordinate, and implement technical onboarding and enablement activities, ensuring seamless integration and adoption of networking solutions related to smart spaces.
• Build adoption dashboards, track important metrics and improve playbooks and other deployment documentation.

Minimum Qualifications

• 5+ years in technical project management experience, using project management tools (ex. Asana, Jira, Trello, etc.).
• Solid ability to plan, coordinate, and lead multiple technical projects simultaneously.
• Ability to act as the central point of contact for customer engagements and critical issues.
• Skilled in coordinating with multi-functional teams and experience in aligning partner teams for installation, onboarding, and backend configuration.
• Ability to build structured templates and "cookie-cutter" frameworks for repeatable project deployment.
• Experience in documenting and refining best practices based on lessons learned from deployments.
• Passion for driving customer adoption, optimisation, and taking initiative to own projects end-to-end.
• Understanding in networking concepts or similar technologies.

Preferred Qualifications

• Exposure with networking technologies, such as routing/switching, wireless, firewalls, SD-WAN, or cloud networking.
• Ability to assess network readiness and ensure all pre-requisites are met before onboarding.

We encourage you to drop us a line even if you don’t have all the points above. That’s a lot of different areas of responsibility! We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.