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- Tasks: Help customers maximise their AWS experience through technical guidance and strategic planning.
- Company: Join Amazon Web Services, a leader in cloud technology and innovation.
- Benefits: Enjoy flexible work options, competitive pay, and a vibrant company culture.
- Why this job: Be a trusted advisor to iconic businesses and make a real impact in the tech world.
- Qualifications: Experience in tech roles; knowledge of cloud services and strong communication skills required.
- Other info: Diverse workforce encouraged; opportunities for growth and learning in a fast-paced environment.
The predicted salary is between 43200 - 72000 £ per year.
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
Key job responsibilities- You’ll build solutions, provide technical guidance and advocate for the customer.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
- Consult with a range of partners from developers through to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS.
- Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops, immersion days, etc.
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.
- Understand operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Internal enterprise or external customer-facing experience, with the ability to clearly articulate to small and large audiences.
- Ability to juggle tasks and projects in a fast-paced environment.
- Russian/Ukrainian language skills.
- Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform etc.
- Programming or scripting skills with a combination of Java, Python Perl, Ruby, C#, and/or PHP.
- Previous experience as a Software Engineer, Developer, DevOps Engineer etc.
- Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Technical Account Manager, AWS Enterprise Support employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, AWS Enterprise Support
✨Tip Number 1
Familiarise yourself with AWS services and tools, especially those mentioned in the job description like EC2, S3, and Lambda. Having hands-on experience or certifications can really set you apart during discussions.
✨Tip Number 2
Network with current or former Technical Account Managers at AWS. They can provide insights into the role and share tips on how to navigate the interview process effectively.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed customer relationships or solved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment by sharing examples of how you've juggled multiple projects or tasks. Highlight your organisational skills and adaptability.
We think you need these skills to ace Technical Account Manager, AWS Enterprise Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management or similar roles. Emphasise your skills in cloud technologies, particularly AWS, and any experience you have with the specific services mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technology and your understanding of AWS services. Use specific examples from your past experiences to demonstrate how you can add value to the role and the company.
Highlight Technical Skills: Clearly outline your technical skills related to cloud offerings, programming languages, and DevOps practices. Mention any certifications you hold that are relevant to AWS or cloud technologies, as this will strengthen your application.
Showcase Customer-Facing Experience: Since the role involves building relationships with customers, include examples of your previous customer-facing experiences. Highlight how you've successfully communicated technical concepts to diverse audiences and resolved customer challenges.
How to prepare for a job interview at Job Traffic
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your understanding of AWS services and cloud technology. Be prepared to discuss specific projects where you've successfully implemented solutions using EC2, S3, or other AWS products. Highlight your technical acumen and how it has benefited previous clients.
✨Understand the Customer's Business
It's crucial to show that you can build trusting relationships with customers. Research the company you're interviewing with and understand their business model. Be ready to discuss how you can address their specific challenges and help them maximise their use of AWS services.
✨Prepare for Technical Discussions
Expect to engage in technical discussions during the interview. Brush up on your knowledge of operational parameters and troubleshooting for various cloud components. Be ready to articulate your thought process on incidents, trade-offs, and risk management strategies.
✨Demonstrate Your Problem-Solving Skills
The role involves solving diverse problems as customers migrate to the cloud. Prepare examples of how you've tackled complex issues in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly convey your problem-solving approach.
