Software Engineer Manager - High Touch Support Assignment

Software Engineer Manager – High Touch Support AssignmentJoin to apply for the Software Engineer Manager – High Touch Support Assignment role at MetaSoftware Engineer Manager – High Touch Support AssignmentJoin to apply for the Software Engineer Manager – High Touch Support Assignment role at MetaWe\’re on a mission to revolutionize the way customer support is done, and we need your leadership expertise to drive this transformation. As an M2 Manager in Remediation within the Central Integrity & Support org, you\’ll play a pivotal role in shaping the future of support for advertisers who reach 3B+ people worldwide.Join our team in addressing one of the most critical business enablement challenges globally. We\’re dedicated to empowering advertisers to maximize their use of Meta\’s platform by delivering seamless support experiences on our most popular business tools, including Ads Manager and Meta Business Suite.The role is to drive High Touch Support Assignment part of Remediation, dedicated to delivering exceptional customer experiences through efficient remediation solutions. Our mission is to empower advertisers with seamless issue resolution, driving satisfaction and loyalty while optimizing operational efficiency. This pillar is a critical component of our CI&S strategy, focusing on delivering world-class support to advertisers. This pillar comprises three teams:* Case Journey Experience: Deliver a streamlined support experience throughout the case lifecycle, and pairing customers with expert agents who drive increased satisfaction and resolution.* Diagnosis and Routing: Focuses on developing and implementing advanced diagnostic tools and routing systems to ensure that cases are directed to the right teams, minimizing resolution times and maximizing efficiency.* Communication and Channels: Concentrates on creating personalised communication strategies and leveraging multiple channels to engage with customers and maximise Resolution and effiency.Software Engineer Manager – High Touch Support Assignment Responsibilities:Oversee multiple teams, each focused on delivering efficient remediationsEnsure that teams are aligned with the overall business strategy and technical visionScale leadership and team growth, hiring and developing top talent to drive self-service innovationFacilitate effective communication and collaboration across teams and departmentsDelegate authority and decision-making to empower teams to take ownership of their successFocus on broader organizational concerns, such as cross-team collaboration and high-level strategyDiagnose and troubleshoot complex issues, making recommendations to solve themMaintain a high bar for performance and hold managers accountable for managing low performersEnsure that teams deliver high-quality engineering craft, strategically investing in efforts to improve engineering efficiency and product qualityInfluence the design of strategy and roadmap within your scope, using team insights to set and prioritize long-term goalsMinimum Qualifications:Leadership and People Management:Manage and develop other managers, ensuring they are effective in their rolesMentoring and coaching, helping team members grow and succeedExperience in handling complex organizational issues and driving solutions through other managersStrategic Thinking and Execution:Align team goals with broader business objectives and drive executionDecision-making skills, balancing short-term and long-term goalsManage multiple teams and large-scale projects, ensuring alignment and efficiencyProficiency in building and maintaining relationships across different teams and departmentsInfluence and gain trust from leadership and peersExperience in resolving cross-functional conflicts and fostering collaborationSkills in designing team structures and ensuring the right composition for successBuild a leadership bench and develop talent within the organizationFocus on maintaining organizational healthUnderstanding of the technical landscape and engage in technical discussionsOversee technical projects and ensure high-quality outcomesWillingness to take smart risks and innovate within the organizationIdentify and capitalize on new opportunities for growth and improvementPreferred Qualifications:Active involvement in initiatives that enhance company valuesAdvanced Communication Skills:Communicate effectively with various stakeholders, tailoring messages to different audiencesSkills in presenting complex ideas clearly and persuasivelyAdaptability and Open-Mindedness:Openness to feedback and willingness to adapt to new situations and challengesLearn from mistakes and continuously improveAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Information TechnologyIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at Meta by 2xGet notified about new Software Engineer jobs in London, England, United Kingdom.London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 3 weeks agoLondon, England, United Kingdom £50,000.00-£60,000.00 1 month agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 4 weeks agoLondon, England, United Kingdom 11 months agoSoftware Engineer-Full stack (All Levels)London, England, United Kingdom 4 weeks agoLondon, England, United Kingdom 4 weeks agoGreater London, England, United Kingdom 2 days agoLondon, England, United Kingdom 2 weeks agoGraduate Software Developer (Visa Sponsorship Available)London, England, United Kingdom 5 months agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom $55,000.00-$95,000.00 8 hours agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 6 months agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 4 months agoLondon, England, United Kingdom £35,000.00-£50,000.00 1 month agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 week agoGreater London, England, United Kingdom 1 month agoLondon, England, United Kingdom 5 months agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 years agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 days agoWe’re unlocking community knowledge in a new way. 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