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- Tasks: Coordinate service delivery and manage engineer schedules for optimal performance.
- Company: Join a dynamic regional operations team focused on delivering top-notch service.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a team that values efficiency and customer satisfaction while honing your organisational skills.
- Qualifications: Previous planning experience and proficiency in bespoke software are essential.
- Other info: This role requires full rights to work in the UK without sponsorship.
The predicted salary is between 28800 - 43200 £ per year.
Ensure that your CV is up to date, and that you have read the job specs first. Please note - Sponsorship is not available. You will need to have full rights to work in the UK without sponsorship either now or in the future.
Job Summary
Working as part of the regional operations team.
Duties & Responsibilities
- Ensure regional service delivery targets are managed, with focus on optimising the deployment of the regions’ team of engineers.
- Coordinate with other regional office personnel to ensure standards of service delivery to customers.
- Coordinate with other regional service planners when required to provide ‘out of region’ engineering resources.
- Liaise with regional technical management in highlighting performance issues concerning the regions’ engineers.
- Working closely with the planning software to arrange the engineers’ call with the customer via telephone/email.
- Preparation of service engineer job packages, checking engineers service reports and logging into the company planning system.
- Compiling weekly/monthly service reports.
- General office duties, answering telephone enquiries and re-directing calls.
- Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.
Qualifications / Skills / Experience
- Previous planning experience, preferably with field engineers.
- Experience of working with bespoke planning software, arranging service engineers’ calls.
- Liaison with parts supply and sales departments.
- Telephone skills.
- Computer literate.
- Accuracy and attention to detail.
Person Specification
- Team worker
- Cooperative
- Conscientious
- Good communicator and organiser
- Able to cope well under pressure and work with minimum supervision
- Target driven
Service Scheduler employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler
✨Tip Number 1
Familiarise yourself with the specific planning software mentioned in the job description. If you have experience with similar tools, be ready to discuss how those skills can transfer to this role.
✨Tip Number 2
Highlight your previous experience coordinating teams or managing schedules. Be prepared to share examples of how you've optimised service delivery in past roles during any interviews.
✨Tip Number 3
Brush up on your telephone communication skills. Since the role involves liaising with engineers and customers, practice clear and concise communication to ensure you can convey information effectively.
✨Tip Number 4
Demonstrate your ability to work under pressure by preparing examples from your past experiences. Think of situations where you successfully managed tight deadlines or resolved conflicts within a team.
We think you need these skills to ace Service Scheduler
Some tips for your application 🫡
Understand the Job Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Service Scheduler position. Tailor your application to highlight relevant experience in planning and coordinating service delivery.
Update Your CV: Ensure your CV is current and reflects your experience with field engineers and bespoke planning software. Highlight any relevant skills such as telephone communication, attention to detail, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your skills and experiences align with the job description. Mention your ability to manage service delivery targets and coordinate effectively with teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application demonstrates your attention to detail, which is crucial for this role.
How to prepare for a job interview at Job Traffic
✨Know the Job Inside Out
Make sure you thoroughly understand the job description and responsibilities of a Service Scheduler. Familiarise yourself with the key duties, such as coordinating with engineers and managing service delivery targets, so you can confidently discuss how your experience aligns with these requirements.
✨Showcase Your Planning Experience
Highlight any previous planning experience you have, especially if it involves field engineers or bespoke planning software. Be prepared to share specific examples of how you've successfully managed schedules and optimised resources in past roles.
✨Demonstrate Communication Skills
As a Service Scheduler, strong communication skills are essential. Prepare to discuss how you've effectively liaised with different teams, handled customer inquiries, and maintained clear communication under pressure. Consider sharing anecdotes that showcase your ability to organise and convey information clearly.
✨Prepare for Technical Questions
Since the role involves working closely with planning software and technical management, be ready to answer questions about your technical skills and experience. Brush up on any relevant software you've used and think about how you would approach common challenges in service scheduling.
