Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and conduct regular reviews to ensure top-notch service.
- Company: Join FluidOne, a leading provider of secure Connected Cloud Solutions with a vibrant culture.
- Benefits: Enjoy perks like subsidised health care, generous holidays, and a pension contribution.
- Why this job: Be part of an innovative team driving AI adoption in IT solutions for diverse clients.
- Qualifications: Experience in mobile telecoms and customer relationship management is essential.
- Other info: Flexible working options and opportunities for personal development await you!
The predicted salary is between 36000 - 60000 £ per year.
Company Overview Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services.]Role Overview:As Service Relationship Manager to join our team you will be responsible for managing customer relationships, conducting monthly and quarterly reviews through Teams meetings and occasional face-to-face interactions. This role involves collaboration with various departments to ensure seamless customer service and efficient management through the customer life cycle.Responsibilities:Direct Management of Designated Customer Accounts Act as a point of support and escalation to the account in support of service deskProduce/provide monthly Bill summary reportsConduct monthly and quarterly check-ins with customers via Teams meetings.Enforce our World Class service model but acting as a trusted adviser to the customerProvide support to Mobile Operations Manager in the form of meeting preparation and follow up actions.Act as liaison between Customer and FluidOne Commercial team on Contract RenewalsEnsuring internal Customer records and systems are correct and updated Requirements:Experience in the Mobile Telecoms IndustryCustomer first attitude Proven experience in a customer relationship management role.Strong organizational and communication skills.Ability to work collaboratively with various departments.Proficiency in Microsoft OfficeHunger for development and future prospects Familiarity with ticketing systems (HaloITSM), or CRM (Salesforce) Benefits after probationary periodSubsidised health and dental care Employee Assistance Programme (EAP)Life assurance (3x salary)Discount platform Pension contribution – 5% company contributionGenerous holiday entitlementOne day off for birthdayHalf price internet connectivityRide2Work schemeDepartment incentivesVolunteer day scheme
Service Relationship Manager – Mobile employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Relationship Manager – Mobile
✨Tip Number 1
Familiarise yourself with FluidOne's services and customer base. Understanding their offerings, especially in IT security and cloud solutions, will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of FluidOne on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience in the mobile telecoms industry and how it relates to customer relationship management. Be ready to share specific examples of how you've successfully managed customer accounts and improved service delivery.
✨Tip Number 4
Showcase your organisational and communication skills during any interactions with FluidOne. Whether it's through email correspondence or video calls, clear and professional communication will reflect your suitability for the Service Relationship Manager role.
We think you need these skills to ace Service Relationship Manager – Mobile
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Relationship Manager. Familiarise yourself with customer relationship management and the specifics of the mobile telecoms industry.
Tailor Your CV: Highlight your relevant experience in customer relationship management and any specific skills related to the mobile telecoms industry. Use keywords from the job description to ensure your CV aligns with what FluidOne is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first attitude and your ability to work collaboratively across departments. Mention your familiarity with ticketing systems or CRM tools, as this is a plus for the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing customer accounts.
How to prepare for a job interview at Job Traffic
✨Understand the Company Culture
FluidOne prides itself on a strong company culture, so it's essential to research and understand their values. Be prepared to discuss how your personal values align with theirs and how you can contribute to maintaining that positive environment.
✨Showcase Your Customer Relationship Skills
As a Service Relationship Manager, your ability to manage customer relationships is crucial. Prepare examples from your past experiences where you've successfully handled customer interactions, resolved issues, or improved customer satisfaction.
✨Familiarise Yourself with Relevant Tools
Proficiency in Microsoft Office and familiarity with ticketing systems like HaloITSM or CRM platforms such as Salesforce are important for this role. Brush up on these tools and be ready to discuss how you've used them in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work collaboratively. Think of situations where you've had to liaise between departments or manage escalations, and be ready to explain your thought process and outcomes.
