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- Tasks: Serve guests with top-notch hospitality and create memorable dining experiences.
- Company: Join a vibrant team dedicated to delivering exceptional service in a fun atmosphere.
- Benefits: Enjoy perks like free food, employee discounts, and a company pension.
- Why this job: Be part of a dynamic environment where your passion for food and drinks shines.
- Qualifications: No prior experience needed; just bring your positive attitude and willingness to learn!
- Other info: Flexible shifts available; perfect for students looking to earn while having fun.
Job Title: Server/FOH Team Reporting to: General Manager ROLE PURPOSE Our Servers are responsible for ensuring that all of our guests have a great experience with us by delivering best-in-class hospitality and catering a personalized experience to each and every guest. KEY BEHAVIORS Our Servers are engaging and great communicators with their colleagues and guests. They are passionate about everything that they do and are consistent in how they do it. Proactive in their desire to provide high-quality personalized experiences for their guests with their natural bubbly and fun attitude! KEY ACCOUNTABILITIES GUEST FOCUS Engages confidently with guests at every opportunity Engages confidently with guests creating a warm and welcoming atmosphere Meticulous in their food and drink preparation so guests receive perfect drinks every time Builds rapport easily with guests and adapts their service style to meet and exceed expectations Consistently drives guest loyalty and encourages guests to leave feedback across all online platforms Confident in reading guests body language and can deal with any issues proactively ensuring all guests leave happy PEOPLE FOCUS Has a positive mindset and adapts well to change Is a team player and proactively supports fellow colleagues on shift Communicates well with guests, colleagues, and the management team at all times Is self-motivated and keen to learn and passionately shares their knowledge with others BUSINESS FOCUS Is calm under pressure and consistently delivers service in line with brand standards Is always conscious of the speed at which they are working, and how they impact the smooth running of a shift Engages with all incentives and works hard to achieve all targets set Is passionate about food and drinks and uses this knowledge to make recommendations Confident at selling and takes accountability for driving their opportunity per cover ensuring every penny counts Understands food safety and health and safety policies. Always adheres to the company policies and brand standards. Follows the specs consistently and minimise wastage Takes care of the business assets and equipment Promotes any idea\’s to help the business improve its performance with their line manager STANDARDS FOCUS Consistently delivers on expectations through living and breathing the brand standards Maintains cleanliness of the front of house and service area\’s and takes responsibility for daily/weekly/monthly cleaning tasks Has completed training and takes accountability on shift for Food Safety and Health & Safety Drives quality through checking and challenging and only serving picture-perfect food and drink Always wears brand standard uniform for the appropriate place of work within the businessJob Type: Full-timePay: £12.21-£17.00 per hourBenefits: Company pension Discounted or free food Employee discount On-site parking Referral programmeWork Location: In personReference ID: Gallio_CW_ServiceFOHExpected start date: 08/11/2021
Server/FOH Team employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/FOH Team
✨Tip Number 1
Show your passion for hospitality! When you engage with us during the interview, share specific examples of how you've created memorable experiences for guests in the past. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Be prepared to showcase your communication skills. Practice how you would interact with different types of guests and colleagues, as this role requires a bubbly personality and the ability to adapt your service style to meet various needs.
✨Tip Number 3
Familiarise yourself with our brand standards and values. Understanding what we stand for will help you align your answers and behaviour during the interview, showing that you're a great fit for our team.
✨Tip Number 4
Demonstrate your knowledge of food and drink. Be ready to discuss your favourite dishes or drinks and why you love them. This not only shows your enthusiasm but also your ability to make recommendations to guests.
We think you need these skills to ace Server/FOH Team
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and behaviours expected from a Server/FOH Team member. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Your Communication Skills: Since the role requires great communication with guests and colleagues, make sure to provide examples in your application that demonstrate your ability to engage effectively and create a welcoming atmosphere.
Highlight Your Passion for Hospitality: Express your enthusiasm for the hospitality industry in your cover letter. Share any relevant experiences that showcase your passion for providing excellent service and your knowledge of food and drinks.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality sector.
How to prepare for a job interview at Job Traffic
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing excellent service. Share examples of how you've gone above and beyond for guests in previous roles, as this aligns perfectly with the company's focus on guest experience.
✨Demonstrate Strong Communication Skills
During the interview, engage confidently with your interviewer. Practice active listening and respond thoughtfully to their questions, showcasing your ability to communicate effectively with both guests and colleagues.
✨Highlight Teamwork and Adaptability
Be prepared to discuss instances where you've worked well in a team or adapted to changes in a fast-paced environment. This will show that you can support your colleagues and maintain a positive mindset under pressure.
✨Know Your Food and Drink
Familiarise yourself with common food and drink items, as well as any specific offerings from the company. Being able to make recommendations and demonstrate your knowledge will impress the interviewers and show your commitment to the role.
