Senior Retail Sales Manager

Kurt Geiger is an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. For over fifty years, our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters.

The Senior Sales Manager is a true ambassador of the Company. The role will take ownership to lead, coach and build Client relationships. You will be responsible for motivating your teams to ensure sales are excelled whilst ensuring customer experience is at the highest level of service as well as the close supervision of managers.

• SALES
• Deliver budgeted sales.
• Create a customer centric culture by constantly reviewing our service proposition to exceed customers' expectations.
• Understand the importance of Host Store and other concession relationships which are constantly maintained.
• Take initiative and ownership to act instinctively to improve the business.
• Invest time to review your brand performance to enhance your commercial decisions.
• Contribute towards the development of the department in line with consumer demands and business opportunity.
• Effectively schedule and oversee the planning of staff to ensure maximum floor coverage at all times in line with core hours.
• Consistently meet high standards of staff presentation and ensure that guidelines outlined in model store are adhered to.

• SERVICE
• Create a customer centric environment across the business.
• Train, coach and develop the team to forge new relationships with clients and maintain/develop existing ones.
• Monitor test shops results, CRM, creating service action plans and develop team to consistently achieve Company standard.
• Establish a client focus mind-set in store to ensure the highest level of Client experience is met.
• Oversee the team to ensure that client relationships are being maintained and Client books are being managed.

• PEOPLE
• Recruit new team members in conjunction with GM, following Kurt Geiger Recruitment policy.
• Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood by employees.
• Invest time in the development of your management team so that they are able to perform to their best ability.
• Create a positive and togetherness across all areas of the floor by championing this daily.
• Communicate KPIs and manage on an ongoing basis, through performance review and demonstrate effective leadership.

• OPERATIONS
• Adhere to the policies and procedures of the Company and Host Store and ensure these are communicated effectively and understood by employees.
• Take ownership of the daily hygiene ceremony and ensure it is being carried out.
• Ensure the opening and closing standards are completed daily.
• Have a full understanding of the operations and back of house standards (including stock room).

• KPIs
• Meet sales in line with Company target.
• Achieve Host Store and Company Sales, Mystery Shopper, Productivity target.
• Achieve retention and labour turnover target.
• Contribute to achieve payroll target.
• Audit at +/- 0.3% or below.
• Meet event targets (% sales revenue).
• Meet and exceed the 10% target or above for client book sales.

BENEFITS OF JOINING THE TEAM:

• Competitive basic salary
• Generous bonus structure
• Pension Scheme
• Gorgeous shoes each season
• Amazing employee discounts

We’re an energetic fast-paced brand that embraces progress and strives for innovation. Hard work is rewarded with new opportunities at every level and kindness is celebrated in everything we do. Our summer working hours accommodate a healthy work-life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.

The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally.