Senior Product Manager - Salesforce CC

Join Vonage and help us innovate cloud communications for businesses worldwide!Travel Requirements: LightOrganization: VonageLocation: International, remoteRole: Salesforce Dedicated Product Manager responsible for SCV, BYOC-CCaaS, dialler/connect, external routing and Log a Call.Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game.Why this role mattersReporting to the Director, AI and Contact Center, Product Management, you will be a critical member of the product management team, who together encompass our core CCaaS product, including but not limited to; Service Cloud Voice, Bring your own CCaaS, IVR, Omnichannel, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations and our key integrations with Salesforce.You will own the Salesforce part of our portfolio and will have the opportunity to influence our overall product strategy.What you will doMarket Research and Customer InterfaceWork closely with our existing customer base to present our vision, understand their needs and use cases, and partner with them throughout the feature delivery process.Work closely with key user groups to drive shared learning and collaboration through our community.Work with prospective customers and sales teams on opportunity analysis, proposal development and bids to address specific customer needs.Competitive analysis specifically around the Salesforce ecosystem and verticals to articulate where our solution is positioned to winBe the voice of Salesforce within Vonage and vice versaProduct Life Cycle ManagementHelp develop the strategic direction of your business area, aligning with our business goals.Articulate business value propositionsEliciting requirements from internal and external stakeholders, documenting requirements for development teams and prioritisationReviewing developed productCollaborate with key internal stakeholders to deliver the roadmap.Analyze pricing scenarios, competitive differentiators, and innovative technology solutions to enhance existing products and identify new market opportunities.Instills the voice of the customer throughout the organizationAssist with sales enablement. Help develop or contribute to the product collateral – FAQ documentation, white papers and customer success stories.Go-to-Market & Revenue GenerationCollaborate with Alliances, Marketing, Sales, Account Management and Business Operations to develop and drive product-specific go-to-market strategies.Determine the most effective packaging, pricing and positioning for products; work with product marketing to create and develop product messaging.Present and support customer webinarsUnderstand and nurture the relationship with SalesforceKeep up to date with new Salesforce products and enhancements and monetize them for Vonage.What you will bringVery strong knowledge of Salesforce service and sales cloudsStrong understanding of, but not limited to, omnflows, apex, APIs, packaging and appexchangeIdeally implementation experience of Service Cloud VoiceKnowledge of contact center business challengesStrong experience in delivering and growing successful products, ideally in the cloud communications space.Strong experience in Agile Development practices.Excellent written and verbal communication skillsUnderstanding of the competitive and upcoming technology landscape.What is required for applicationRequiredFluency in English5+ years’ experience in product management, professional services or sales engineering in a Salesforce setting.3+ years’ contact center experienceDesirableAgile product management (SAFe)SaaS knowledgeAdditional contact center software experience e.g. knowledge management, WFMUnderstanding of LLMs and Generative AISalesforce Admin CertifiedWhat is in it for youExample benefits (variable by location)Thriving and dynamic working environment – a collaborative team who support each other and celebrate each others’ victoriesUnlimited paid annual leaveFlexible working hoursCompany pension/401kLife insuranceCycle to work schemePayroll Giving for CharitiesPrivate MedicalDental & Eye CoverEnhanced Maternity and Paternity LeaveCareer progression#LI-KS1There’s no perfect candidate. You don\’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you\’re passionate about what you could achieve at Vonage, we\’d love to hear from you.Who we are:Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. #J-18808-Ljbffr