Senior Product Manager – Payment experience, Amazon Pay India

Amazon Pay India's mission is to be India's most convenient, rewarding and trusted way to pay. Customers can use Amazon Pay to pay for their payment needs like bill payments, money transfers, travel ticketing, insurance, merchant payments etc. Amazon Pay also has proprietary payment methods which give customers the best experience in terms of success rates, conversion and credit availability.

We are looking for a passionate Product Manager to lead initiatives aimed at optimizing the payment experience for everyday use-cases like Bills and Recharges, Travel, Movies, Stores, Entertainment, Smart Stores, etc on Amazon Pay. You will drive improvements in instrument selection, latency, and success rates to ensure a frictionless and reliable payment experience for millions of customers and merchants.

In this job role, the product manager for payment experience will be responsible for three large problems:

• Ensure customers go through seamless payment experience with min to zero latency on page load and instrument processing and 100% success rates.
• Enable customers for faster decision making by driving right recommendations and rewards on payment instruments leveraging customer data and insights.
• Ensure availability of instruments for registered customers and right instrument registration experience for new customers.

You should apply for this role if you enjoy building customer facing experiences at scale. You would be required to collaborate with a large group of business, product and tech stakeholders to build the right customer experience, analyze data to make continuous improvements to the product on a monthly basis, create quarterly & yearly roadmaps and drive the product vision and strategy for all post transaction touch-points.

Key Responsibilities:

• Strategy Development: Develop and execute the product strategy to enhance payment experiences across various use-cases, focusing on instrument selection, transaction latency, and success rates.
• User Experience: Collaborate closely with UX/UI designers to create intuitive and seamless payment flows that enhance customer satisfaction and conversion rates.
• Feature Prioritization: Identify and prioritize features and enhancements based on customer feedback, competitive analysis, and business impact.
• Technical Coordination: Work closely with engineering teams to translate product requirements into technical specifications, ensure timely delivery of features, and address technical challenges.
• Data-Driven Insights: Utilize data analytics to monitor key performance metrics, identify opportunities for improvement, and drive optimization efforts.
• Stakeholder Management: Communicate product vision, roadmap, and progress to stakeholders across different teams and senior management.

A day in the life:

A typical day will contain a mixture of all the following:

• A daily health review of all your key business metrics and diving deep into any of them if you observe an anomaly.
• Working in partnerships with User experience, technology and category teams to build out customer facing experiences, product requirement documents, debating phases and creating a robust go-to-market plan.
• Reviewing NPS scores, voice of customers, coming up with new ideas and building product strategy for upcoming months in partnerships with billers and regulators.

BASIC QUALIFICATIONS:

• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• End to End delivery – from creating a BRD, making phasing decisions, creating GTMs, analysing post launch metrics and continuous iteration, making trade-off decisions, etc.
• Data oriented approach – a keen eye for numbers and the ability to derive insights and product decisions-based numbers. Ability to handle ambiguous situations where limited information is available. Solid grasp on statistical techniques for experimentation and analysis is an added advantage.
• Stakeholder management – ability to work effectively across both internal and external industry leaders; negotiate complex topics and resolve conflicts.

PREFERRED QUALIFICATIONS:

• Proficiency in data tools like SQL, Quicksight, Figma, weblabs is an added advantage.

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