Senior IT Support Engineer

We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex.MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company!Extremely ambitious company, and they’re very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!)Exciting and varied role:We’re looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients’ sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload.Senior IT Support Engineer – Job Purpose:To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance.Senior IT Support Engineer – Principal Responsibilities:Escalation route for technical queries from the level 1 & 2 engineers.Delivering project work as defined by the Head of Project ManagementMobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incidentAlthough there won\’t be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periodsPart of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checksYou must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovationLikelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service deskSenior IT Support Engineer – Qualifications and Experience:MSP experience or a customer-centric environment providing support.Excellent verbal and written communication skillsActive Directory and GPO administrationExchange administrationExcellent experience with Microsoft technologiesGood general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations5+ years of technical helpdesk environmentFirewall Implementations –Fortigate/Cisco/SonicWall/WatchguardBackup Solutions – Azure/VeeamVirtualisation – Hyper-V, VMware, AVD, RDSIn-depth Knowledge of O365 suite & MFAAble to answer complex Networking questions.