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For Companies At a Glance
- Tasks: Support clients, manage ticketing, and engage in technical projects.
- Company: Join a high-profile organisation recognised as a leader in its field.
- Benefits: Enjoy an excellent benefits package with comprehensive training and development opportunities.
- Why this job: Be part of a growing team that values learning and offers a friendly work culture.
- Qualifications: Strong IT support experience, excellent communication skills, and a proactive attitude required.
- Other info: Opportunity to train junior team members and work on exciting technical projects.
The predicted salary is between 32000 - 40000 £ per year.
A high-profile organisation - recognised as the leader in its field - requires a number of Senior IT Support Analysts due to continued growth.
Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail.
- Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Office 365 administration & troubleshooting skills.
- Desktop troubleshooting.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Managing client documentation.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development!
Senior IT Support Analyst x 2 - New (REFBJ24) employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst x 2 - New (REFBJ24)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Azure, and AWS. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills during any interviews or discussions. Prepare examples of past experiences where you've successfully diagnosed and resolved IT issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Emphasise your ability to work under pressure and maintain a professional demeanor. You might want to prepare scenarios where you've had to manage stressful situations effectively, as this is crucial for a Senior IT Support Analyst.
✨Tip Number 4
Network with current or former employees of the organisation if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you're a good fit for the team.
We think you need these skills to ace Senior IT Support Analyst x 2 - New (REFBJ24)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong experience in IT support, Office 365 administration, and troubleshooting skills. Use specific examples to demonstrate your problem-solving abilities and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your professional and friendly approach. Mention your enthusiasm for learning and developing skills, and how you can contribute to the team’s success.
Highlight Relevant Skills: In your application, emphasise your knowledge of network and firewall troubleshooting, Windows server administration, and any experience with virtualisation software or cloud services like Azure or AWS.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your written communication skills shine through, as they are crucial for this role.
How to prepare for a job interview at Job Traffic
✨Showcase Your IT Support Experience
Be prepared to discuss your previous roles in IT support. Highlight specific examples where you successfully resolved issues, managed ticketing processes, and maintained client networks. This will demonstrate your hands-on experience and problem-solving skills.
✨Demonstrate Communication Skills
Since excellent written and verbal communication is crucial for this role, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical clients, so showcasing your ability to simplify complex information will be beneficial.
✨Prepare for Technical Questions
Expect questions related to Office 365 administration, desktop troubleshooting, and network/firewall knowledge. Brush up on these topics and be ready to provide detailed answers or even walk through troubleshooting steps during the interview.
✨Express Enthusiasm for Learning
The organisation values candidates who are eager to learn and develop their skills. Share examples of how you've pursued professional development in the past, whether through training, certifications, or self-study, to show that you're committed to growing in your career.
