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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Aesop is a global retail brand focused on skincare, sustainability, and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and access to training resources.
- Why this job: Join a creative team that values diversity and offers growth opportunities in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a passion for skincare are preferred.
- Other info: Full-time role with a commitment to employee wellbeing and community engagement.
The predicted salary is between 28800 - 43200 £ per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.
We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for:
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Full Time, 40 hours per week and operates an on-site working pattern.
What’s on offer:
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Retail Consultant | Aesop Coal Drops Yard, London | Full Time employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Consultant | Aesop Coal Drops Yard, London | Full Time
✨Tip Number 1
Familiarise yourself with Aesop's brand values and product range. Understanding their commitment to sustainability and inclusivity will help you connect with the company's ethos during your interactions.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Aesop values empathy and effective communication, so think of examples where you've successfully engaged with customers in previous roles.
✨Tip Number 3
Showcase your passion for skincare and related products. Being knowledgeable about the industry can set you apart, so consider brushing up on current trends and Aesop's unique offerings before your interview.
✨Tip Number 4
Network with current or former Aesop employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Retail Consultant | Aesop Coal Drops Yard, London | Full Time
Some tips for your application 🫡
Understand Aesop's Values: Familiarise yourself with Aesop's commitment to sustainability, inclusivity, and professional development. Reflect these values in your application to show that you align with their mission.
Highlight Relevant Experience: Emphasise any previous customer service roles or experiences that demonstrate your effective selling skills and ability to drive commercial outcomes. Use specific examples to illustrate your contributions to team success.
Showcase Communication Skills: Aesop values strong communication and problem-solving skills. In your application, provide examples of how you've used these skills in past roles, particularly in managing interpersonal relationships and creating inclusive experiences.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements of the Retail Consultant position. Mention your knowledge of skin care and related categories, as well as your open mindset and curiosity about understanding others.
How to prepare for a job interview at Job Traffic
✨Show Your Passion for Skincare
Aesop values a deep understanding of skincare and related products. Make sure to express your enthusiasm for the industry and share any personal experiences or knowledge you have about skincare, hair care, and fragrance.
✨Demonstrate Empathy and Communication Skills
As a Retail Consultant, you'll need to engage with customers meaningfully. Prepare examples of how you've used empathy in past roles to enhance customer experiences and resolve issues effectively.
✨Highlight Teamwork Experience
Aesop looks for candidates who can contribute positively to a team environment. Be ready to discuss your previous teamwork experiences, focusing on how you collaborated with others to achieve common goals.
✨Research Aesop's Values and Sustainability Efforts
Familiarise yourself with Aesop's commitment to sustainability and inclusivity. During the interview, reference their B Corp certification and discuss how you align with their values, showcasing your interest in contributing to their mission.
