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- Tasks: Join us as a Reservations & Events Agent, handling inquiries and ensuring guest satisfaction.
- Company: Be part of a unique boutique hotel in the vibrant Shoreditch area.
- Benefits: Enjoy 28 days holiday, discounted hotel rates, meals on duty, and training opportunities.
- Why this job: Experience a friendly, inclusive culture while making memorable guest experiences.
- Qualifications: Previous hotel experience and IT proficiency are preferred; strong communication skills are essential.
- Other info: Salary starts at £27,851.20 with potential for incentives.
The predicted salary is between 27851 - 27851 £ per year.
Do you want to be a part of something unique? We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Reservations & Events Agent!
Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.
Your role as a Reservations & Events Agent includes:
- Answering all inbound calls, emails and general enquiries in a friendly manner, using clear English communication whilst promptly providing accurate information regarding availability of accommodations and other requested information.
- Assisting other departments such as Sales, Events, and Front Office with reservation related questions, billing, and general hotel enquiries.
- Maintaining system quality making sure reservations are processed accurately and checked regularly, along with inventory control to maximise revenue and meet customer needs.
- Remaining calm and polite especially during busy hotel activity. Resolving complications and complaints using previous experience and good judgement.
- Maintaining complete knowledge of all hotel services/features and hours of operation.
- Determining from reservations any sales lead for future business and ensuring these are followed up within the Sales team.
- Accurate administration and control of all Groups, Conference & Events related reservations and blocks via Groups & Events Delphi FDC system, OnQ R&I/PMS.
- Sending accurate groups & events proposal in line with hotel requirements.
- Ensuring that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly basis for the following week plus any last minute events.
- Arranging events setups in line with BEOs and liaising with Operations teams.
- Meeting & greeting nominated conference contact or organiser to check on their satisfaction and the setup of the meeting rooms on the day of the event.
- Arranging and carrying out hotel show rounds to support on prospection, conversion and account management.
- Promoting positive relations with guests and employees.
- Assisting in other duties as deemed necessary by the Reservations & Events Manager and Commercial Director.
- Maintaining daily communication with the Front Office team.
- Prioritising and organising work assignments, having timely follow up and execution.
- Being fully conversant with the facilities, services and special promotions offered by the hotel and passing this information on to the guest whenever the possibility arises in order to maximise hotel sales.
- Upselling and cross selling as frequently as possible to ascertain special occasions and to add as many comments as possible to reservation details.
- Understanding and being fully conversant with e-mail, booking engines (websites) and other office applications.
Your rewards include:
- 28 days holidays increasing with length of service.
- Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program.
- Access to Perks at Work with amazing discounts and collection of points on online stores.
- Company’s Pension.
- Meals on duty with e-vouchers.
- Discounts on F&B outlets.
- Access to Employee Assistance Program.
- Life Assurance.
- Recommend a Friend Scheme.
- Trainings to get started and continue to grow and loads of opportunities to progress.
The annual salary for this role is £27,851.20, with the opportunity to earn additional income through incentives.
A bit about you:
- Previous experience with OnQ PMS system is preferred.
- Previous experience in the reservations/front office departments within the hotel industry.
- Have full integrity.
- High level of IT proficiency.
- High level of commercial awareness and sales capabilities.
- Excellent leadership, interpersonal and communication skills.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Ability to work under pressure.
- Flexibility to respond to a variety of work situations.
- Ability to work on your own and as part of a team.
- Attention to details.
About Curio Collection by Hilton Hotels: Hilton’s Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Looking forward to receiving your application!
Reservations & Events Agent employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Events Agent
✨Tip Number 1
Familiarise yourself with the OnQ PMS system, as previous experience is preferred for this role. If you haven't used it before, consider taking an online course or watching tutorial videos to get a basic understanding of its functionalities.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the hotel. Whether it's through networking or casual conversations, demonstrate your ability to remain calm and polite under pressure, as this is crucial for the Reservations & Events Agent role.
✨Tip Number 3
Research the unique aspects of the Curio Collection by Hilton Hotels. Understanding their brand values and what makes them stand out will help you align your responses and show genuine interest in being part of their team.
✨Tip Number 4
Network with current or former employees of the hotel to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying for the position.
We think you need these skills to ace Reservations & Events Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reservations & Events Agent. Highlight your relevant experience in customer service, reservations, and event management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your proficiency with systems like OnQ PMS and any previous hotel industry experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how your values align with the hotel's friendly and inclusive culture, and provide examples of how you've successfully handled customer inquiries or resolved complaints.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Job Traffic
✨Show Your Charisma
As a Reservations & Events Agent, your personality is key. Make sure to showcase your dynamic and friendly nature during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your ability to connect with guests.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s services, features, and special promotions before the interview. This knowledge will not only impress the interviewer but also show your commitment to providing excellent customer service.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations or complaints in the past. Highlight your ability to remain calm under pressure and resolve issues effectively, as this is crucial for the role.
✨Highlight Your IT Proficiency
Since the role requires familiarity with systems like OnQ PMS, be ready to discuss your previous experience with similar software. If you have specific examples of how you've used technology to improve efficiency or customer satisfaction, share those during the interview.
