Linux Technical Support Consultant

Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.

We have an exciting opportunity for a Linux Technical Support Consultant to join our team!

What we can give you:

• 37.5-hour working week with flexible working options, giving you that much needed work/life balance
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
• Hybrid working – home and Rushden office
• Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
• Employee Referral Scheme
• Flexible benefits package that aims to offer something for everyone
• GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
• Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
• Private medical cover from 12 months
• Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme

Role Purpose:

The role is within a small team, working for one of Getronics biggest customers, providing Linux support and administration to a number of RedHat Linux VM’s. The role involves assisting with design and delivery of new VM’s, systems administration and operational tasks, patching and upgrading the VM’s and hosts, participate in projects, create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices.

What to expect:

• Provide BAU tasks (incidents/service requests/changes) ensuring SLA’s are met.
• Supporting, configuring, patching, updating, upgrading of Linux systems according to best practices and standards
• Monitoring and managing Security tasks to ensure operating systems are secure
• Working with other team members and the client to manage patching schedules
• Knowledge sharing and documentation
• Ensure all working time is accounted for within the timesheet system to ensure accurate charge back to our end clients.

What we expect from you:

• System administration including: Redhat RHEL7.x, RHEL8.x and RHEL9.xx skills including upgrades, migrations, deployments, and integrations.
• Experience/Knowledge of PAM, configuring system auditing, Enforcing security compliance, Tailor security policies, Security certificate management, Host security scanning, Microsoft Defender, Qualys Security Application, & RedHat Insights.
• Configuring, managing, and monitoring network connections
• Write and troubleshoot Linux Shell Scripts
• Install/remove 3rd Party software as requested/required.
• Knowledge of Linux based Anti-Virus software
• Experience in VMWare ESXi/vSphere administration including: Capacity Management, Virtual Machine deployment, Virtual Machine backups, Virtual Machine monitoring, ESXi patching and upgrades, Virtual Machine fault diagnosis, iLOM/Kernel upgrades, SElinux
• Ability to troubleshoot, research and diagnose root cause for an incident or problem
• Excellent communication skills (both verbal and written)
• Understanding of ITIL Service Management fundamentals
• Knowledge of IT process tools such as Service-Now would be beneficial
• Good client-facing skills
• Experience of working in a similar ICT Managed Services environment would be beneficial
• Collaborator but also be able to work on their own or with a multilingual / remote team.
• Must be a well-organized, self-motivated individual and able to work with minimal supervision.

If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, curious to learn and grow professionally and personally.

What to do next:

If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.

If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 814 1055 or alternatively, email into weallmakeuk@getronics.com

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.