IT Support Analyst (Part Time)

IT Support Analyst (Part Time)Part Time – 20 hours per weekFlexible working patterns across 2 – 4 days per weekMidlothian (2 days required in office per week)Posted 26/06/2025Applications Welcome ASAPImmediate Start PreferredMeraki Talent is looking to hire a Part time IT Support Analyst to join one of their not-for-profit clients. The organisation is a longstanding trade body with a proud 100 year history of member support and industry representation.This position plays a crucial part in ensuring the smooth operation of systems used across all departments and functions. The successful candidate will act as a key point of contact for both system improvement and user support, helping to drive technical reliability and service efficiency across the business.Key Responsibilities of the IT Support AnalystDeliver hands-on support for internal business platforms, including CRM and membership systems.Provide first-line technical assistance to users, including issue resolution, user setup, and escalation when necessary.Assist in the evolution and refinement of internal systems through testing, reporting, and user training.Contribute to ongoing technology projects, helping to monitor progress and suggest improvements.Step in during absence cover to ensure continuity of IT support, including hardware and software provisioning.Background of the IT Support AnalystDemonstrated experience in an IT Support or Systems Support roleStrong problem-solving skills and the ability to guide users through technical queries or system use.Comfortable working with reporting tools and data platforms—familiarity with tools like SQL, HTML a plus.Clear communication and a service-driven mindset with a collaborative approach.Is this role for you? At Meraki, we love recruitment and love words. Is this you?Rory wants: Internal Systems, CRM Support, Reporting Tools, User Support, Project Assistance, Customer Focus