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For Companies At a Glance
- Tasks: Lead daily operations of a dynamic delivery team, ensuring excellence and client satisfaction.
- Company: Join a fast-growing company leveraging AI to help businesses secure funding.
- Benefits: Enjoy competitive salary, private health insurance, and a £1,500 remote work setup allowance.
- Why this job: Make a tangible impact in a high-growth environment while building and scaling high-performing teams.
- Qualifications: Strong background in operations leadership within tech-enabled service businesses is essential.
- Other info: Annual team retreats to exciting locations like Barcelona and Rome!
The predicted salary is between 43200 - 72000 £ per year.
Join one of the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding.
The Role
As Head of Service Delivery, you’ll oversee the daily operations of our expanding delivery team — including consultants, writers, and team leads. Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted. You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is an ideal role for someone who has scaled operations in a fast-growth environment and is eager to make a tangible impact.
What You’ll Be Doing
- Leading the day-to-day operations of our Grant Consultants and Platinum Writers
- Driving improvements in productivity, turnaround speed, and service quality
- Designing and implementing scalable operational processes and systems
- Owning delivery metrics including volume, SLAs, refunds, margin, and NPS
- Managing resource planning and forecasting in line with sales demand
- Ensuring compliance (e.g. GDPR) with a zero-breach track record
- Delivering high-touch, consultative service that drives client satisfaction
- Partnering with Sales and Product to improve processes and retention
- Coaching delivery leaders to build and scale high-performing teams, including addressing underperformance when needed
We’d Love to Hear From You If You:
- Have a strong background in operations leadership within tech-enabled service businesses
- Have built and scaled systems that deliver measurable performance improvements
- Have led multidisciplinary teams across consulting, content, or service delivery
- Know how to forecast, plan, and allocate resources effectively
- Understand compliance frameworks and are confident managing delivery risk
- Are commercially minded and comfortable owning KPIs and delivery outcomes
- Thrive in dynamic, high-growth environments and enjoy operational problem-solving
- Communicate effectively across teams, leadership, and external stakeholders
What You’ll Get:
- Competitive base salary (shared upfront at the first interview)
- Private health insurance
- £1,500 remote work setup allowance
- Annual team retreats — past trips include Barcelona and Rome
Head of Service Delivery employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery
✨Tip Number 1
Familiarise yourself with the latest trends in AI and tech-enabled service models. Understanding how these technologies can enhance service delivery will not only impress us but also show your commitment to driving performance in our operations.
✨Tip Number 2
Prepare to discuss your experience in scaling operations in fast-growth environments. We want to hear specific examples of how you've improved productivity and service quality, as this aligns directly with our mission at StudySmarter.
✨Tip Number 3
Think about how you would approach coaching and developing a high-performing team. Be ready to share your strategies for addressing underperformance and fostering a motivated work environment, as this is crucial for the role.
✨Tip Number 4
Showcase your understanding of compliance frameworks, particularly GDPR. Being able to articulate how you’ve managed delivery risks in previous roles will demonstrate your readiness to uphold our zero-breach track record.
We think you need these skills to ace Head of Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations leadership, particularly within tech-enabled service businesses. Use specific examples that demonstrate your ability to scale systems and improve performance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of overseeing delivery teams and driving client satisfaction.
Highlight Relevant Achievements: When detailing your work experience, focus on measurable achievements related to operational KPIs, resource planning, and compliance. Use metrics to showcase your impact in previous roles.
Showcase Leadership Skills: Emphasise your experience in coaching and developing high-performing teams. Provide examples of how you've addressed underperformance and fostered a motivated team environment.
How to prepare for a job interview at Job Traffic
✨Showcase Your Leadership Experience
As the Head of Service Delivery, you'll need to demonstrate your ability to lead multidisciplinary teams. Prepare specific examples of how you've successfully managed teams in fast-growth environments and improved performance metrics.
✨Understand Operational Metrics
Familiarise yourself with key operational KPIs relevant to the role, such as SLAs, NPS, and resource planning. Be ready to discuss how you've used these metrics to drive improvements in previous roles.
✨Emphasise Compliance Knowledge
Given the importance of compliance in this role, be prepared to discuss your understanding of frameworks like GDPR. Share experiences where you ensured compliance while maintaining high service quality.
✨Demonstrate Problem-Solving Skills
Highlight your ability to tackle operational challenges in dynamic environments. Prepare examples of how you've identified issues, implemented solutions, and achieved measurable results in service delivery.
