Head of Quality Improvement and Assurance

Head of Quality Improvement and AssuranceCompany DescriptionWe\’re ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly, we\’re interested in how we can bring the best out of you.We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you\’re free to be your true self without judgment, and channel your creativity into a platform used by millions.Job DescriptionAs part of the Sourcing and Technical leadership team, the Head of Quality Improvement and Assurance will drive end-to-end quality strategy, ensuring best-in-class standards in materials, fit, construction, and supplier compliance. They will oversee QA processes, defect prevention, return rate reduction, and supplier incentives for consistent high-quality output, leveraging data-driven insights to enhance product durability and customer satisfaction.You will…Define and enforce quality & fit benchmarks aligned with industry leadersLead QA & QC processes (supplier audits, batch testing, real-time defect tracking)Oversee fabric & garment testing, pre-shipment inspections, and lab complianceDevelop supplier incentives for quality consistency and accountabilityImprove speed-to-market while maintaining quality standardsImplement data-driven monitoring and AI-powered defect detectionTrack KPIs: defect rates, first-pass approval rates, return reasons, and supplier complianceLead and build a strong Quality Improvement and Assurance team, providing clear direction and development to the team and encouraging collaborative ways of workingMotivate and engage the team through recognition and regular feedbackLead and drive business-wide initiatives and projects, positively influencing and championing changeBuild and leverage relationships with a network of appropriate internal and external stakeholders to deliver and evolve strategy.QualificationsAbout YouA confident leader with significant industry experience in fashion quality assurance & improvementExpertise in garment construction, fabric, fit, and supplier managementStrong background in QA automation, compliance, and real-time monitoring toolsData-driven, proactive, and collaborative across buying, design, and logisticsExcellent communication, stakeholder management, and influencing skillsAn effective and inclusive management style, role modeling positive behaviors and providing the team with clear direction and developmentAdditional InformationWhat\’s in it for you?Employee discount (hello ASOS discount!)ASOS Develops (personal development opportunities across the business)Employee sample salesAccess to a huge range of LinkedIn learning materials25 days paid annual leave + an extra celebration day for a special momentDiscretionary bonus schemePrivate medical care schemeFlexible benefits allowance – which you can choose to take as extra cash, or use towards other benefitsWhy take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionQuality AssuranceIndustriesRetail #J-18808-Ljbffr