Group Director, Business Intelligence & Customer Master

Group Director, Business Intelligence & Customer MasterJoin to apply for the Group Director, Business Intelligence & Customer Master role at MitelGroup Director, Business Intelligence & Customer Master2 weeks ago Be among the first 25 applicantsJoin to apply for the Group Director, Business Intelligence & Customer Master role at MitelAt Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.OverviewThe Director of Business Intelligence & Customer Master is a strategic leadership role responsible for overseeing the development, implementation, and management of the organization’s Business Intelligence (BI) and Customer Master Data Management (MDM) initiatives. This role ensures the availability of accurate, consistent, and actionable data to drive business decisions, enhance customer experiences, and support organizational growth. The Director will lead cross-functional teams, collaborate with senior leadership, and align data strategies with business objectives.ResponsibilitiesBusiness Intelligence (BI) LeadershipDevelop and execute the organization’s BI strategy to enable data-driven decision-making.Oversee the design, development, and maintenance of BI tools, dashboards, and reports.Ensure the delivery of high-quality, timely, and actionable insights to stakeholders across the organization.Identify key performance indicators (KPIs) and metrics to measure business performance.Collaborate with business units to understand their data needs and provide tailored BI solutions.Stay updated on emerging BI technologies and trends to drive innovation.Customer Master Data Management (MDM)Lead the development and governance of the Customer Master Data strategy to ensure a single, accurate, and unified view of customer data across the organization.Establish and enforce data quality standards, policies, and procedures for customer data.Partner with IT, marketing, sales, and customer service teams to integrate customer data across systems and platforms.Drive the implementation of MDM tools and technologies to improve data accuracy, consistency, and accessibility.Monitor and resolve data quality issues, ensuring compliance with data privacy regulations (e.g., GDPR, CCPA).Team Leadership & CollaborationBuild, mentor, and lead a high-performing team of data analysts, BI developers, and data governance professionals.Foster a culture of collaboration, innovation, and continuous improvement within the team.Work closely with senior leadership to align BI and MDM initiatives with organizational goals.Act as a trusted advisor to business units, providing strategic guidance on data-related matters.Data Governance & ComplianceEstablish and maintain a robust data governance framework to ensure data integrity, security, and compliance.Collaborate with legal and compliance teams to ensure adherence to data privacy regulations and industry standards.Develop and implement data stewardship programs to promote accountability and ownership of data assets.Technology & InnovationEvaluate and recommend BI and MDM tools, platforms, and technologies to enhance data capabilities.Drive the adoption of advanced analytics, artificial intelligence (AI), and machine learning (ML) to unlock new insights from customer data.Ensure seamless integration of BI and MDM solutions with existing systems and workflows.RequirementsBachelor’s degree in Data Science, Computer Science, Information Systems, Business Administration, or a related field. Master’s degree preferred.10+ years of experience in Business Intelligence, Data Management, or related fields, with at least 5 years in a leadership role.Proven experience in Customer Master Data Management (MDM) and data governance.Strong knowledge of BI tools (e.g., SAP BusinessObjects, SAP BW/4HANA, Tableau) and MDM platforms (e.g., SAP MDG, Salesforce CRM).Experience with data integration, ETL processes, and data warehousing solutions.This role may require occasional travel to other company locations or client sites.For more information, visit Why Mitel or follow us on LinkedIn here.Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesIndustriesTelecommunicationsReferrals increase your chances of interviewing at Mitel by 2xGet notified about new Director Business Intelligence jobs in London, England, United Kingdom.London, England, United Kingdom 4 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoCity Of London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 3 months agoLondon, England, United Kingdom 6 days agoData Analytics Associate Director – Internal Offer Palak BhargavaLondon, England, United Kingdom 1 month agoStrategy and M&A Director, Advanced Analytics-R-245133London, England, United Kingdom 3 days agoBrentford, England, United Kingdom 1 day agoLondon, England, United Kingdom 18 hours agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 day agoRegional Commercial Analytics, Associate Director NEADLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 6 hours agoLondon, England, United Kingdom 1 month agoGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 1 month agoDirector, Business Development & Analytics (SaaS) – RemoteSalfords, England, United Kingdom 6 days agoLondon, England, United Kingdom 5 days agoWe’re unlocking community knowledge in a new way. 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