Fire & Security Engineer (Service)

Job Title: Fire & Security Service EngineerLocation: EdinburghJob Type: Full-Time, PermanentSchedule: Monday to Friday (plus call-out rota as required)Job PurposeWe are looking for a skilled and reliable Fire & Security Service Engineer to join our growing Fire & Security Service teams. In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems. You will play a key role in ensuring compliance, safety, and system reliability across customer sites.Key ResponsibilitiesCarry out routine PPM in line with scheduled tasks and industry standards.Respond effectively to reactive maintenance calls, breakdowns, and emergency situations.Perform fault diagnosis and repairs on a range of fire alarm, CCTV (IP & analogue), access control, and intruder alarm systems.Ensure compliance with all relevant Health and Safety legislation and company procedures.Complete detailed and accurate job documentation, reports, and asset records.Coordinate with subcontractors and suppliers for specialist system support and installations.Support and liaise with clients, ensuring a high level of customer satisfaction.Take part in an on-call rota for emergency response, as required.Identify opportunities for system upgrades, replacements, or improvements.Assist other trade teams on-site when required.Work proactively to support continuous service improvement and contract growth.Working RelationshipsInternal:Engineering CoordinatorsService ManagersExternal:Clients and client representativesSubcontractors, suppliers, and system manufacturersQualifications & ExperienceEssential:Recognised Fire & Security Apprenticeship or equivalent experienceHealth & Safety training (e.g. Manual Handling, Working at Height)Strong experience in fire alarm systems with supporting certificationsIP and analogue CCTV system experienceCurrent ECS card with Chapter 8 awarenessIPAF trainedMinimum of GCSEs (or equivalent) in Maths and EnglishIndustry experience in service, fault finding, and maintenance of fire & security systemsDesirable:City & Guilds 2360 Part 3 or equivalent qualificationExperience with IT and networking related to security systemsSupervisory experience (or ambition for future progression)Key CompetenciesTeamwork: Works collaboratively to achieve shared goalsCommunication: Clear, professional, and effective with all stakeholdersPlanning & Organisation: Manages time, tasks, and priorities efficientlyCommercial Awareness: Understands the impact of costs and efficienciesRisk Awareness: Identifies and mitigates operational risksCustomer Focus: Delivers excellent service and builds positive relationshipsAdaptability: Responds positively to change and challengeSelf-Motivation: Demonstrates initiative and a proactive approachDrive for Excellence: Committed to continuous improvement and qualityHealth & SafetyAll staff are required to take reasonable care for the health and safety of themselves and others, and to comply with all company health and safety policies and procedures.Diversity, Equity & Inclusion at DalkiaAt Dalkia, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We value every individual and provide a supportive and respectful environment that promotes equality of opportunity. We welcome applications from all backgrounds, and we are proud to be an equal opportunity employer. Together, we aim to foster a workplace where everyone feels empowered to thrive and contribute their best.Apply now to join a dedicated and forward-thinking engineering team focused on safety, reliability, and service excellence in fire and security systems.