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- Tasks: Coordinate eDiscovery projects, manage customer communications, and ensure deadlines are met.
- Company: Join TransPerfect Legal Solutions, a leading provider in legal tech and data management.
- Benefits: Enjoy a supportive team environment, comprehensive training, and opportunities for growth.
- Why this job: Experience diverse challenges daily while developing skills in a dynamic, collaborative culture.
- Qualifications: Strong organisational and communication skills; Bachelor's degree or equivalent experience required.
- Other info: Ideal for those looking to grow into project management roles with hands-on learning.
The predicted salary is between 28800 - 43200 ÂŁ per year.
TransPerfect Legal Solutions is a division part of the family of companies that form TransPerfect. The TLS E-Discovery Project Management team is involved in all aspects of the matter. Project Managers are running searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can be agile in meeting our customers’ needs because no two days are alike here.
The Project Coordinator is the anchor of the Project Management team who will work towards becoming a Project Manager by embracing the following principles:
- Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage requests as they arise in real-time. In addition, you will be communicating directly with several other internal departments (Digital Forensics, Data Processing, Hosting Support, etc.). Being able to creatively resolve conflicts is a very important aspect of this position.
- Task Management: as a PC you will be helping the team to ensure that deadlines are being monitored proactively and that customers are being given the perception that we are exceeding expectations.
- Learning & Creative Thinking: because no two days are alike here, as a PC you will largely “learn by doing” and be expected to think on your feet and outside of the box. That being said, we do provide a full & engaging training curriculum (including group classes, 1 on 1 sessions, and a library of video documentation) to all new PC’s which is administered by seasoned TLS Project Managers.
- Team Work: after you “graduate” from the entry level PM training program, you will be in direct contact with your team in person, over messaging apps, video-conferencing, or over e-mail to ensure that you have as many resources as possible at your fingertips.
- Quality Assurance: because of the complexity of the projects we handle, QC (“quality checking”) our work product is absolutely necessary. We strive to create an open environment where questions are encouraged so that we can address mistakes internally before they reach the customer. That being said, we very much understand that human beings make mistakes!
What we’re looking for:
- Must haves:
- Excellent organizational + communication skills to handle high volumes of emails in a timely manner
- Excellent customer service & teamwork skills (restaurant & retail experience is great!)
- Bachelor’s Degree from a 4-year college or university or equivalent work experience
- Comfortable navigating basic MS Office applications (Excel, Word, PPT)
- Comfortable with learning new technology platforms
- Available to work overtime, including evenings and weekends as needed
- Ability to work well under pressure and meet tight deadlines
- Must be a high-level problem solver and have high multi-tasking skills
- Business Administration, Computer Science, Mathematics majors
- Data analysis experience
- JD/Law Degree or experience in the legal field
- Knowledge of SQL and/or Visual Basic
eDiscovery Project Coordinator employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eDiscovery Project Coordinator
✨Tip Number 1
Familiarise yourself with the eDiscovery process and the specific tools used in the industry. Understanding the basics of data analytics workflows and how they apply to legal solutions will give you a significant edge during interviews.
✨Tip Number 2
Highlight your customer service experience, especially if it comes from fast-paced environments like restaurants or retail. Be ready to share specific examples of how you've successfully managed customer expectations and resolved conflicts.
✨Tip Number 3
Demonstrate your organisational skills by preparing to discuss how you manage multiple tasks and deadlines. Consider using real-life scenarios where you successfully juggled competing priorities to showcase your ability to work under pressure.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and the role. This can provide you with valuable information that you can use to tailor your approach during the interview process.
We think you need these skills to ace eDiscovery Project Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational and communication skills, especially in handling high volumes of emails. Include any relevant experience in customer service or teamwork, particularly from restaurant or retail backgrounds.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving abilities and your comfort with learning new technology platforms. Mention your willingness to work overtime and your ability to thrive under pressure, as these are key aspects of the role.
Showcase Relevant Experience: If you have experience in data analysis or familiarity with SQL and Visual Basic, be sure to include this in your application. Even if it's not a must-have, it can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for the eDiscovery Project Coordinator role.
How to prepare for a job interview at Job Traffic
✨Showcase Your Communication Skills
Since the role heavily relies on effective communication, be prepared to demonstrate your ability to convey information clearly. Share examples from past experiences where you successfully managed customer communications or resolved conflicts creatively.
✨Highlight Your Organisational Abilities
The Project Coordinator position requires excellent organisational skills. Discuss how you manage multiple tasks and deadlines, perhaps by sharing a specific instance where you juggled various responsibilities while ensuring quality service.
✨Emphasise Teamwork Experience
Given the importance of teamwork in this role, be ready to talk about your experiences working in teams. Highlight any collaborative projects you've been part of, especially in high-pressure environments, and how you contributed to the team's success.
✨Demonstrate Problem-Solving Skills
As a high-level problem solver, you should prepare to discuss situations where you've had to think on your feet. Provide examples of challenges you've faced and the creative solutions you implemented, showcasing your ability to adapt and learn quickly.
