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- Tasks: Manage and enhance POP MART's online platforms for a seamless customer experience.
- Company: Join POP MART, a global leader in designer toys and collectibles since 2010.
- Benefits: Enjoy monthly gifts, performance bonuses, training programs, and regular team events.
- Why this job: Be part of a young, multicultural team driving growth in the exciting collectible culture.
- Qualifications: 2-4 years in e-commerce, a degree in Business or related field, and strong Excel skills.
- Other info: Work closely with international teams and contribute to strategic digital evolution.
The predicted salary is between 30000 - 35000 £ per year.
Industry: Designer Toys and Collectible Pieces
Location: Canary Wharf, London - Head Office
Job Type: Full-time, Permanent
Working Hours: 40 hours per week (Monday to Friday, 9:00 AM to 5:00 PM, 1-hour paid break)
About POP MART
Founded in 2010, POP MART is a global leader in designer toys and collectible culture. Through artist development, IP operations, and cultural engagement, we have built an integrated value chain around collectible art toys. Our iconic characters include Molly, Hirono, Skullpanda, and LABUBU, and we also collaborate with renowned brands such as Disney, Universal Studios, and Sanrio. In the UK, POP MART currently operates eight retail stores, including locations in London and the Midlands, along with more than six Robo Shops (vending machines for POP MART products). With an ambitious growth plan for 2025 and beyond, we are preparing to open new stores across the UK, including additional locations in other key cities, solidifying our footprint in the market.
What to Expect
- Gain valuable experience covering the entire retail and e-commerce lifecycle
- Work in a collaborative environment with international team members
- Receive comprehensive training in retail operations, customer service, and product knowledge
- Contribute actively to the company’s UK growth and market development
Benefits
- Monthly gifts featuring selected POP MART toys
- Performance-based bonus/commission scheme
- Training and development programs
- Regular team events and social activities
- Paid rest breaks
The Role
We are seeking a proactive and detail-oriented E-Commerce Executive to manage and enhance POP MART UK’s online platforms, contributing to brand growth and ensuring a seamless customer experience. This role will report directly to the Head of Retail UK, and work closely with HQ in China for technical and brand support. The ideal candidate will be able to take full ownership of our e-commerce operations and contribute to the strategic evolution of our digital presence as our physical retail continues to expand.
Key Responsibilities
- Process and monitor daily orders, deliveries, and manage issues around returns and refunds
- Manage inventory across platforms and coordinate with warehousing to ensure availability
- Maintain product listings and optimise content for conversion
- Provide timely and effective customer service across digital channels
- Monitor customer feedback and help implement service improvements
- Analyse sales performance and platform data, identifying opportunities for growth
- Execute digital promotions, ensuring accuracy and campaign effectiveness
- Collaborate with cross-functional teams to align online efforts with retail operations
Required Skills & Qualifications
- 2–4 years of experience in e-commerce operations, ideally within retail or consumer goods
- Strong understanding of major e-commerce platforms and digital marketing practices
- Bachelor's degree in Business, E-commerce, Marketing or related field
- High proficiency in Excel/data analysis
- Strong communication skills and customer-first mindset
- Multitasker, solution-oriented, and able to work under pressure
Desirable
- Previous experience in collectible toys, pop culture, or lifestyle brands
- Familiarity with UK/European e-commerce ecosystems
- Experience with digital ad platforms (Google Ads, Facebook Ads, etc.)
Job Type: Permanent
Pay: £30,000.00-£35,000.00 per year
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Executive - POP MART
✨Tip Number 1
Familiarise yourself with POP MART's product range and brand ethos. Understanding their iconic characters and collaborations will help you demonstrate your passion for the brand during any discussions.
✨Tip Number 2
Showcase your knowledge of e-commerce platforms and digital marketing strategies. Be prepared to discuss specific tools and techniques you've used in previous roles that could benefit POP MART's online presence.
✨Tip Number 3
Network with current or former employees on LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 4
Prepare examples of how you've successfully managed e-commerce operations in the past. Highlight your problem-solving skills and ability to enhance customer experiences, as these are crucial for the role.
We think you need these skills to ace E-Commerce Executive - POP MART
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce operations, especially within retail or consumer goods. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for designer toys and your understanding of POP MART's brand. Mention specific skills that align with the responsibilities listed in the job description.
Showcase Relevant Experience: In your application, emphasise any previous roles where you managed online platforms or worked with inventory management. Provide examples of how you've contributed to sales growth or improved customer service.
Highlight Data Analysis Skills: Since the role requires strong proficiency in Excel and data analysis, include any relevant projects or experiences where you've used these skills to drive results in e-commerce or marketing.
How to prepare for a job interview at Job Traffic
✨Know Your E-Commerce Basics
Make sure you brush up on your e-commerce knowledge, especially regarding platforms and digital marketing practices. Be ready to discuss how you've used these in previous roles, as this will show your understanding of the industry.
✨Showcase Your Analytical Skills
Since the role involves analysing sales performance and platform data, prepare examples of how you've used data analysis in past positions. Highlight any specific tools or methods you used to drive results.
✨Demonstrate a Customer-First Mindset
POP MART values customer service highly, so be prepared to share experiences where you went above and beyond for customers. Think of specific instances that showcase your problem-solving skills and dedication to customer satisfaction.
✨Familiarise Yourself with POP MART's Products
Take some time to learn about POP MART's iconic characters and their collaborations. Showing genuine interest in their products during the interview can set you apart and demonstrate your enthusiasm for the brand.
