Director of DMC UK + Benelux (General Manager)

Social network you want to login/join with:Director of DMC UK + Benelux (General Manager), LondonLocation:London, European UnionJob Category:Tourism—Job Reference:Job Views:2Posted:27.05.2025Expiry Date:11.07.2025Job Description:At Kuoni Tumlare, we design and deliver exceptional travel experiences through destination management solutions. With over 100 years of expertise, we serve a global network with tours, educational trips, MICE events, and more. Our marketplace strategy emphasizes digital transformation, maintaining a competitive edge in the travel industry.About the RoleWe are expanding and seeking a visionary, entrepreneurial leader to drive us towards becoming the leading DMC for UK + Benelux. Reporting to the COO, you will work closely with the Leadership Team, overseeing strategy and full P&L responsibility. The role balances strategic thinking with operational execution, requiring travel and networking outside regular hours.Key ResponsibilitiesLead 6 Managers and a team of 70 across departments including Hotel Procurement, Operations, Destination Management, Customer Service, Direct Sales, and MICE.Leverage relationships with HR, Finance, IT, and collaborate across Europe.Manage relationships with clients, suppliers, sales offices, and tourism organizations.OperationsEnsure operational excellence and service quality.Streamline work processes and routines.Manage service level agreements and monitor KPIs.Oversee customer service during office hours and handle client relations.Maintain competitive hotel inventories and destination services.Innovate product offerings based on market trends.ManagementBuild and manage a high-performing team with regular meetings and development initiatives.Define and support team objectives aligned with company strategy.Manage budgets, business pipeline, and profitability metrics.Qualifications15+ years in the travel industry, with 5-7 years in senior management or DMC roles.Strong connections within UK and Benelux travel trade.Sales experience, excellent communication skills in English.Proven leadership in large international teams and change management.Proficiency in Microsoft Office, especially Excel and PowerPoint.What We OfferInternational environment across 33 countries.Long-standing stability and growth opportunities.Employee development, bonuses, recognition programs.Flexible, hybrid working arrangements. #J-18808-Ljbffr