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- Tasks: Lead client launches, ensuring successful implementation and adoption of Axion’s platform.
- Company: Axion Ray enhances product safety and quality using cutting-edge AI technology.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Join a mission-driven team solving real-world problems in innovative industries.
- Qualifications: 5+ years in customer success or enterprise software delivery; strong communication skills required.
- Other info: Be part of a diverse team committed to equal opportunity and inclusion.
The predicted salary is between 54000 - 84000 £ per year.
Axion Ray’s mission is to improve the quality and safety of innovative, engineered products - airplanes, electric vehicles, medical devices, home appliances, consumer electronics - by creating the world’s best proactive management platform, powered by the latest advances in artificial intelligence. Axion leverages bleeding-edge tech & AI stack to solve real-world problems. With investment from top Enterprise SaaS VCs like Bessemer, and key strategic partners such as Boeing and Raytheon, we are uniquely positioned to solve the hardest problems in manufacturing today.
We are seeking an experienced Director, Launch Engagements to lead the implementation and adoption of Axion’s platform for newly onboarded enterprise clients. This role combines customer success, operational excellence, and a strategic focus on driving client outcomes and long-term partnership growth. You will play a pivotal role in ensuring the successful delivery of our platform, demonstrating value, and identifying opportunities for broader adoption and deeper commercial engagement within client organizations.
What You’ll Do:
- Strategic Leadership & Client Engagement: Own the success of new client launches, ensuring alignment with client goals and Axion’s growth objectives. Build and maintain strong relationships with client stakeholders, including technical users, champions, and senior executives. Facilitate executive-level engagement to align on project progress, strategic value, and opportunities for growth. Partner with Sales to identify and execute commercial opportunities by leveraging insights from early successes.
- Implementation & Adoption Oversight: Lead project planning and execution for new client implementations, ensuring seamless onboarding and alignment on deliverables. Oversee platform configuration and data integration processes, validating alignment with client workflows and objectives. Facilitate workshops to understand client processes, pain points, and key success metrics. Drive user enablement efforts, including training sessions and ongoing support to embed Axion into client workflows.
- Commercial Alignment & Value Realization: Collaborate with client teams to document and measure ROI, showcasing the platform’s impact on their business objectives. Identify and communicate opportunities for additional use cases, expanding Axion’s footprint within client organizations. Present early wins and progress updates to client executives, demonstrating the platform’s strategic value. Partner with Sales to secure client buy-in for expanded deployments, additional licenses, or broader platform adoption.
- Operational Excellence: Coordinate cross-functional teams to ensure timely delivery and successful implementation of Axion’s platform. Manage operational relationships, resolving issues proactively and ensuring high client satisfaction. Oversee the development and documentation of best practices, playbooks, and lessons learned to standardize success across accounts.
- Metrics & Reporting: Monitor user adoption, platform engagement, and overall client satisfaction. Prepare and deliver executive-level reports on implementation progress, adoption metrics, and business impact. Use insights from client engagements to inform product improvements and internal processes.
- Additional Responsibilities: Lead workshops to uncover client challenges and map solutions to business objectives. Facilitate the onboarding of client teams, ensuring they are equipped to maximize platform value. Partner with Sales and internal stakeholders to align on commercial strategies for growth. Monitor and address challenges in adoption, ensuring the platform delivers measurable impact. Prepare transition plans for scaling and broader enterprise adoption. Develop and maintain relationships with key client stakeholders to foster long-term partnerships.
Who You Are:
- Proven leader with 5+ years managing teams in customer success, professional services, or enterprise software delivery.
- Strong experience in driving measurable client outcomes and identifying opportunities for deeper partnerships and growth.
- Technical acumen with experience in enterprise software implementations, data integration, and platform configuration.
- Exceptional communication and relationship management skills, with the ability to engage at all levels of an organization.
- Analytical and results-oriented, with a track record of leveraging data to showcase impact and inform decisions.
- Adaptable and effective in a fast-paced startup environment with competing priorities.
Axion Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Director, Launch Engagements employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Launch Engagements
✨Tip Number 1
Familiarise yourself with Axion Ray's platform and its unique features. Understanding the technology and how it integrates into client workflows will help you articulate its value during interviews.
✨Tip Number 2
Network with professionals in the enterprise software and customer success fields. Engaging with current or former employees can provide insights into the company culture and expectations for the Director, Launch Engagements role.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and driving measurable outcomes. Be ready to share specific examples of how you've successfully implemented software solutions in previous roles.
✨Tip Number 4
Stay updated on industry trends related to AI and enterprise software. Demonstrating your knowledge of current challenges and innovations in the field will show your commitment and strategic thinking during the interview process.
We think you need these skills to ace Director, Launch Engagements
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, project management, and enterprise software delivery. Use specific examples that demonstrate your ability to drive client outcomes and manage relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving product quality and safety through innovative technology. Highlight your strategic leadership skills and how they align with Axion Ray's mission and values.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your success in previous roles. For instance, mention any measurable improvements in client satisfaction or successful project implementations you've led.
Research Axion Ray: Familiarise yourself with Axion Ray’s platform and its applications in various industries. Understanding their technology and client base will help you articulate how your skills can contribute to their goals during the application process.
How to prepare for a job interview at Job Traffic
✨Understand the Company and Its Mission
Before your interview, make sure you thoroughly understand Axion Ray's mission and how their platform improves product quality and safety. Familiarise yourself with their key partnerships and the technology they use, as this will help you align your answers with their goals.
✨Demonstrate Your Leadership Experience
As a Director of Launch Engagements, showcasing your leadership skills is crucial. Prepare examples from your past experiences where you've successfully managed teams, driven client outcomes, and fostered long-term partnerships. Be ready to discuss specific strategies you employed to achieve success.
✨Prepare for Technical Questions
Given the technical nature of the role, be prepared to answer questions related to enterprise software implementations, data integration, and platform configuration. Brush up on relevant terminology and concepts to demonstrate your technical acumen during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role, especially when engaging with various stakeholders. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've facilitated workshops or engaged with executives in previous roles to drive project success.
