Director, Change and Operations, ICT EMEA

Director, Change and Operations, ICT EMEADirector, Change and Operations, ICT EMEA2 weeks ago Be among the first 25 applicantsWTW’s Insurance Consulting and Technology business serves the insurance industry with a powerful combination of advisory services and leading-edge technology. Our mission is to innovate and transform insurance, and we deliver solutions that help clients better select, finance, and manage risk and capital.We work with clients of all sizes globally, including most of the world’s leading insurance groups. Our specialist insurance software is used by over 1,000 client companies on six continents. With over 1,700 colleagues in 35 markets, we continually strive to be a partner and employer of choice to the insurance industry.As a Director, Change and Operations for ICT EMEA, you will work with the Regional Line of Business (LoB) Leader (RLL), EMEA Leadership Team (ELT) and senior teams to develop, coordinate and execute operational activities across the EMEA ICT (Insurance, Consulting and Technology) business.The RoleContinuous improvement and simplificationChallenge current processes to remove internal frictional activities/cost and make recommendations and then implement improvements.Work with Divisional Leaders to improve cross-Division collaboration and cross-resourcing.Work with Global MI to simplify and establish regional MI for ELTWork with Project Managers to improve tools and capability (especially for complex projects)Planning and Execution: .Work closely with Divisional Leaders to understand the internal culture and capabilities of each Division/Market and to support their performance towards meeting agreed goalsConnect into WTW-wide and Regional operational initiatives, provides input on ICT alignment and play a key role in continuous improvement and change managementEngage and facilitate connections across all of the WTW Corporate functional areas (HR, Finance, Real Estate, Communications, Legal, Compliance, Risk, IT, Marketing and Excellence to ensure effective, value-adding usage in support of the ICT business.Lead, design, implement and manage ad-hoc projects to shape and deliver strategic objectivesPutting clients first, engage and support sales enablement activitiesDrive efficiency and effective use of business tools and processes to support ICT success.For example – Oracle (time recording, utilisation, realisation and billing), Mavenlink (resource planning, forecasting), Dynamics (CRM tool with pipeline, account planning), COMET (contract database and legal review) and Sales Operations (proposal support, global standards)Lead ICT teams across EMEA for Operations, Consulting Technology Solutions (CTS), proposal support and project management.Governance & Reporting: Develop and support framework for business metrics, tracking, quality standards and actionsDevelop relevant MI to support Leadership decision-making and communication of performancePlay a key role in pipeline management, forecasting and financial rigourWork with Regional Excellence Leader to ensure there is appropriate structure, support and culture in place to drive high quality work and risk management approachCommunication: Plays a key/lead role in the development and execution of the ICT EMEA communication strategyCollaborates with the RLL, ELT and regional teams to develop a global communications strategy that will deliver/support effective communicationsGlobal collaborationWork with Global Consulting Operations Co-ordinator to connect and engage with other ICT Operations teams as needed to ensure knowledge sharing, effective initiative roll out and consistency of approach where appropriateLead and/or contribution to global projects as relevant and ensure EMEA ICT represented in global discussionsSeniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionStrategy/Planning, Consulting, and ManagementIndustriesInsurance and Business Consulting and ServicesReferrals increase your chances of interviewing at WTW by 2xSign in to set job alerts for “Director of Operations” roles.London, England, United Kingdom 3 weeks agoOperations Director : Up to A GBP 150,000 (DOE)City Of Westminster, England, United Kingdom 6 days agoLondon, England, United Kingdom 2 days agoDirector General Chief Operating OfficerLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 4 weeks agoDartford, England, United Kingdom 1 month agoHertfordshire, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 4 weeks agoLondon, England, United Kingdom 2 weeks agoDirector of Operations / School Business ManagerHounslow, England, United Kingdom 4 days agoIndustrial & Operational Excellence Director (Role based in Athens, GR)London, England, United Kingdom 1 month agoOperations Director – Professional Services SMECroydon, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoGreenford, England, United Kingdom 2 weeks agoAssistant Operations Director – South and EastLondon, England, United Kingdom 3 weeks agoDirector of Operations – International E-commerceLondon, England, United Kingdom 4 months agoSenior Operational Excellence Director, EMEASunbury-On-Thames, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoDirector of Operations – Food ManufacturingOperations Director : London and Southeast England : A GBP 90,000London, England, United Kingdom 2 weeks agoAssistant Operations Director – South and EastLondon, England, United Kingdom 3 weeks agoDeputy Divisional Director of Operations CWDTLondon, England, United Kingdom 4 weeks agoSAINT LAURENT – Store Director (Heathrow)London, England, United Kingdom 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr