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For Companies At a Glance
- Tasks: Lead a major digital transformation initiative in client servicing and operations.
- Company: Join a leading global financial services group driving innovation and change.
- Benefits: Immediate impact, strategic value, and visibility at senior levels; potential for future leadership roles.
- Why this job: Shape the future of client experience with AI and automation in a dynamic environment.
- Qualifications: Extensive leadership in operational transformation, especially in financial services; strong stakeholder management skills.
- Other info: This is an interim role requiring immediate availability; perfect for ambitious leaders.
The predicted salary is between 43200 - 72000 £ per year.
A leading global financial services group is seeking an Interim Digital Transformation Director to lead a major change initiative across its client servicing and operations functions. This is a senior appointment within a high-profile transformation programme, focused on delivering AI-enabled, digital-first service models at scale across multiple markets.
Operating at Group level and reporting to the Chief Operating Officer, the successful candidate will drive the end-to-end transformation of operational servicing, embedding intelligent automation and reimagining the client experience. This is a critical interim leadership role with immediate impact, long-term strategic value, and visibility at the most senior levels of the organisation.
The Opportunity
This appointment will suit a transformation leader with a strong blend of operational depth, technology fluency, and commercial pragmatism. You will be responsible for shaping and executing a global transformation roadmap that modernises infrastructure, simplifies operating models, and unlocks data-led decision-making across a highly regulated, client-centric environment.
Key Responsibilities
- Lead the design and delivery of a comprehensive digital transformation strategy across client operations, aligned with enterprise objectives.
- Define future-state operating models, underpinned by AI, automation, and data analytics to enhance service delivery and operational agility.
- Develop robust governance, KPIs, and delivery frameworks to ensure execution at pace and measurable return on investment.
- Serve as a strategic partner to the C-suite, securing alignment, sponsorship, and funding for transformation priorities.
- Drive process reengineering across global servicing functions, focusing on efficiency, scalability, and client value.
- Build and lead high-performing, cross-functional transformation teams, fostering a culture of innovation and accountability.
- Oversee change management, communications, and stakeholder engagement to support adoption of new ways of working.
- Champion the voice of the client throughout transformation efforts, embedding digital-first journeys and intelligent self-service models.
- Leverage performance data to drive continuous improvement and measure business impact.
Candidate Profile
- Extensive leadership experience in operational transformation within complex, regulated environments: ideally financial services.
- Proven track record in delivering major change programmes that span technology, operations, and customer experience.
- Deep knowledge of AI, automation, and digital tools as they apply to operations and client servicing.
- Commercially minded, with strong financial acumen and experience building business cases at enterprise level.
- Exceptional stakeholder management skills, with the ability to influence at Executive Committee and Board level.
- Inspirational leadership style with experience building and scaling diverse, high-performing teams.
- Highly resilient, delivery-focused, and comfortable operating in ambiguity and at pace.
Engagement Details
This is an interim executive assignment, requiring immediate availability. The role offers the chance to deliver tangible, enterprise-level change within a high-growth, innovation-focused environment. For the right individual, this could serve as a springboard to further strategic advisory or executive leadership roles.
For a confidential discussion, please get in touch and send profiles to joflynn@nscg.com.
Digital Transformation Officer employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Transformation Officer
✨Tip Number 1
Network with professionals in the financial services sector, especially those involved in digital transformation. Attend industry events or webinars to connect with potential colleagues and leaders who can provide insights into the role and the company culture.
✨Tip Number 2
Familiarise yourself with the latest trends in AI and automation within client servicing. Being able to discuss these topics intelligently during interviews will demonstrate your expertise and passion for the field.
✨Tip Number 3
Prepare to showcase your previous successes in leading transformation initiatives. Be ready to discuss specific examples where you drove change, improved efficiency, or enhanced client experiences, as this will resonate well with the hiring team.
✨Tip Number 4
Understand the company's current digital landscape and challenges. Research their existing operations and think about how you could contribute to their transformation goals, which will help you stand out as a candidate who is proactive and well-informed.
We think you need these skills to ace Digital Transformation Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Digital Transformation Officer position. Tailor your application to highlight your relevant experience in operational transformation and digital tools.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience in complex environments, particularly in financial services. Emphasise your track record in delivering major change programmes and your knowledge of AI and automation.
Write a Strong Cover Letter: In your cover letter, express your passion for digital transformation and how your skills align with the company's objectives. Highlight specific examples of how you've driven change and improved client experiences in previous roles.
Highlight Stakeholder Management Skills: Given the seniority of the role, it's crucial to demonstrate your exceptional stakeholder management skills. Provide examples of how you've influenced decision-making at executive levels and secured alignment for transformation initiatives.
How to prepare for a job interview at Job Traffic
✨Showcase Your Transformation Experience
Be prepared to discuss your previous roles in operational transformation, especially within regulated environments like financial services. Highlight specific projects where you successfully led change initiatives and the impact they had on the organisation.
✨Demonstrate Technology Fluency
Familiarise yourself with the latest trends in AI, automation, and digital tools relevant to client servicing. Be ready to explain how you've leveraged these technologies in past roles to enhance service delivery and operational efficiency.
✨Engage with Stakeholder Management
Prepare examples of how you've effectively managed stakeholders at various levels, particularly at the Executive Committee and Board level. Discuss strategies you've used to secure alignment and sponsorship for transformation priorities.
✨Emphasise Leadership Style
Articulate your leadership approach and how it fosters a culture of innovation and accountability. Share experiences of building and leading high-performing teams, especially in fast-paced or ambiguous situations.
