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- Tasks: Provide advanced tech support for desktops and laptops, solving complex issues.
- Company: Join a dynamic IT team focused on user satisfaction and optimal performance.
- Benefits: Enjoy flexible work options, training opportunities, and a collaborative environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while growing their skills.
- Qualifications: Degree in IT or related field, plus basic racking and stacking skills required.
- Other info: Opportunity to mentor junior technicians and work on exciting IT projects.
The predicted salary is between 30000 - 42000 £ per year.
The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
- Diagnose and resolve advanced technical issues escalated from the L1 support team.
- Install, configure, and maintain operating systems, software applications, and system updates.
- Perform root cause analysis to identify recurring technical problems and develop solutions.
- Excellent in troubleshooting break/fix issues of Windows and Mac computers.
- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
- Collaborate with IT team members on projects, upgrades, and implementations.
- Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
- Provide remote support and troubleshooting for users working from home or in the field.
- Train and mentor junior support technicians as needed.
- Ensure compliance with IT policies, security protocols, and best practices.
- Perform routine maintenance and inspections to ensure optimal performance of equipment.
- Build and maintain strong relationships with end users and ensure user satisfaction.
Qualifications:
- Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
- Basic racking and stacking skills.
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with common desktop support tools and software. Being well-versed in ticketing systems and remote support applications can give you an edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows and Mac systems. Prepare to discuss specific scenarios where you've successfully resolved complex technical issues.
✨Tip Number 3
Network connectivity is a key part of this role, so make sure you understand LAN/WAN, Wi-Fi, and VPN configurations. Be ready to explain how you've handled network issues in the past.
✨Tip Number 4
Showcase your ability to work collaboratively with IT teams. Think of examples where you've contributed to projects or upgrades, as teamwork is essential in this position.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows and Mac systems. Include specific examples of troubleshooting complex issues and any experience with network connectivity.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and mention your ability to provide excellent user satisfaction. Discuss your experience with training or mentoring junior technicians, as this is a key responsibility of the role.
Showcase Technical Skills: Clearly list your technical skills related to hardware and software support, including any certifications you may have. Mention your familiarity with ticketing systems and your approach to root cause analysis.
Highlight Soft Skills: Don't forget to include soft skills such as communication, teamwork, and problem-solving abilities. These are crucial for collaborating with IT team members and building relationships with end users.
How to prepare for a job interview at Job Traffic
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting both Windows and Mac systems. Highlight specific examples where you successfully resolved complex issues, as this will demonstrate your capability to handle the responsibilities of a Desktop Support Specialist.
✨Understand the Company’s IT Environment
Research the company’s IT infrastructure and any specific technologies they use. This knowledge will allow you to tailor your answers and show that you are genuinely interested in the role and how you can contribute to their team.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle certain technical scenarios or user issues. Practise articulating your thought process and problem-solving approach, as this will help interviewers gauge your analytical skills and ability to think on your feet.
✨Emphasise Communication Skills
As a Desktop Support Specialist, you'll need to communicate effectively with end-users who may not be tech-savvy. Be ready to provide examples of how you've successfully explained technical concepts to non-technical users, ensuring they feel supported and understood.
