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- Tasks: Support Nordic healthcare customers through inbound calls, ensuring excellent service and processing orders.
- Company: Join a leading global healthcare company with a diverse and welcoming team culture.
- Benefits: Enjoy hybrid work, on-site gym, subsidised meals, enhanced holidays, and an annual bonus scheme.
- Why this job: Be part of a meaningful role in healthcare, with opportunities for growth and a supportive environment.
- Qualifications: Fluency in Finnish or other Nordic languages preferred; strong communication and customer service skills required.
- Other info: Flexible working hours with a mix of office and remote work.
The predicted salary is between 25000 - 42000 £ per year.
We have a fantastic opportunity to join the world’s most broadly-based healthcare company supporting their business as a Customer Service Representative (Nordic Speaking). This is a full time ongoing temporary position, working Monday to Thursday 8.00am – 4.00pm and Friday 8.00am – 3.30pm – 37 hours per week, paying £12.87 per hour (rising to £13.23 after 3 months). This role is currently based on their prestigious site in Wokingham, please note this role is hybrid currently working 3 days in the office and 2 days at home with flexibility required.
If you are friendly, proactive and articulate, you will feel right at home in this diverse and welcoming team. If you have any experience in the medical, pharmaceutical or vision care sector, we would like to hear from you, although this is not essential.
Responsibilities:- This role is to support the Nordic markets (Sweden, Finland, Norway & Denmark), so you will be dealing with inbound calls only from healthcare customers.
- As the primary contact between the business and its customers, you will be expected to demonstrate excellent customer service with every interaction to ensure that every customer receives the same level of high service that you yourself would expect.
- Processing telephone orders, enquiries, complaints, and requests for information.
- Arranging for returns and credits to customers' accounts.
- Provide updates to customers and collect feedback on customer satisfaction.
- Managing the relationship between stakeholders from all areas of the business.
- Maintaining corporate SLAs and individual KPIs.
- Responding to email enquiries from customers.
- Maintaining customer and product knowledge.
- Preferred fluency in Finnish (other Nordic languages also considered - Swedish / Norwegian / Danish) with required proficiency in English.
- Strong customer focus.
- Effective communication skills in English - verbal and written.
- Experience of working in a contact centre environment.
- Ability to work in a team environment.
- Good computer skills including data input and knowledge of Customer Relationship Management systems would be beneficial.
- Ability to work in a fast-paced and busy environment.
- Organisational, numerical and administrative skills.
- Willingness to take ownership of issues and resolve them when necessary.
- On-site car parking and cycle storage.
- Conveniently located to public transport links.
- Subsidised on-site restaurant.
- On-site gym facilities.
- Enhanced holiday allowance & Annual bonus scheme, subject to eligibility.
Customer Service Representative (Nordic Speaking) employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Nordic Speaking)
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially in relation to the Nordic markets. Understanding the specific needs and expectations of customers from Sweden, Finland, Norway, and Denmark will give you an edge during interviews.
✨Tip Number 2
Brush up on your language skills! If you're fluent in Finnish or any other Nordic language, practice speaking and listening to ensure you can communicate effectively with customers. This will demonstrate your commitment to providing excellent service.
✨Tip Number 3
Prepare for role-play scenarios that may come up during the interview process. Being able to showcase your customer service skills in a simulated environment can highlight your ability to handle calls and resolve issues efficiently.
✨Tip Number 4
Research the company’s values and mission. Aligning your answers and examples with their focus on customer satisfaction and teamwork will show that you’re not just looking for any job, but that you genuinely want to be part of their team.
We think you need these skills to ace Customer Service Representative (Nordic Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service, especially in the healthcare or pharmaceutical sectors. Emphasise your language skills, particularly in Finnish or other Nordic languages, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your proactive attitude and ability to provide excellent customer service, and relate it to the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on your communication skills, both verbal and written, as well as your experience in a contact centre environment. Provide examples of how you've successfully managed customer relationships and resolved issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in a customer service role.
How to prepare for a job interview at Job Traffic
✨Showcase Your Language Skills
Since this role requires fluency in Finnish and other Nordic languages, be sure to highlight your language proficiency during the interview. Practise speaking in your chosen language beforehand to demonstrate your comfort and confidence.
✨Emphasise Customer Service Experience
Discuss any previous experience you have in customer service, especially in a contact centre environment. Share specific examples of how you've handled customer inquiries or complaints effectively, showcasing your problem-solving skills.
✨Familiarise Yourself with the Company
Research the healthcare company and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, making you stand out.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle various customer service situations. Prepare by thinking of past experiences where you resolved issues or improved customer satisfaction, and be ready to share these stories.
