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For Companies At a Glance
- Tasks: Be the friendly face of the workplace, assisting team members and visitors with various services.
- Company: Join a dynamic company that values service excellence and a positive work environment.
- Benefits: Enjoy perks like flexible hours, a vibrant workplace culture, and opportunities for personal growth.
- Why this job: This role offers a chance to make a real impact while developing your customer service skills.
- Qualifications: Previous experience as a concierge, receptionist, or in a front-of-house role is essential.
- Other info: You'll be at the heart of the action, ensuring everyone feels welcome and supported.
The predicted salary is between 28800 - 43200 £ per year.
The Concierge acts as the heart of the workplace, providing personalized service to team members and visitors alike. The individual in this role creates a positive, service-oriented environment, acting as the first point of engagement with visitors and team members. The Concierge provides day to day oversight and direction for the Client, guiding task priorities to align with Host strategy and customer priorities.
Essential Roles and Responsibilities
- Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest administrative support (preparation of meeting materials, shipping, laundry & dry cleaning services, gift & package orders and other services as needed).
- Demonstrates leadership and customer service and reflects a warm friendly, professional greeting to all. Develops training and development sessions for topics such as customer service, handling difficult situations, attention to detail, etc.
- Conducts business in a professional, friendly, proficient manner. Confirms with building owners and reps about details for special events such as charity events, pop-up stores, special services, etc.
- Maintains records and logs of consolidated service requests and completion status.
- Evaluates the concierge responses to assure compliance with all company policies and procedures.
- Ensures the customer is receiving service excellence and is satisfied with the concierge team's ability to satisfy the customer's request.
- Develops the applicable file of services including transportation resources, accommodations, referrals, local business and organizations.
- Serves as point-of-contact for the facilities team as representative of the Concierge team.
- Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
- Performs other duties as assigned.
Corporate Concierge employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Concierge
✨Tip Number 1
Familiarise yourself with the specific services and amenities offered by the company. Understanding what makes our workplace unique will help you engage with visitors and team members more effectively, showcasing your knowledge during any interactions.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role requires handling diverse requests and situations, being prepared to demonstrate your ability to remain calm and professional under pressure will set you apart from other candidates.
✨Tip Number 3
Network with current or former concierges and receptionists to gain insights into the role. They can provide valuable tips on what to expect and how to excel, which can be beneficial when discussing your experience and approach during interviews.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule of daily tasks you would prioritise as a Corporate Concierge. This will demonstrate your proactive approach and ability to manage multiple responsibilities effectively, which is crucial for this role.
We think you need these skills to ace Corporate Concierge
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous roles as a concierge, receptionist, or front of house. Use specific examples that showcase your customer service skills and ability to create a positive environment.
Tailor Your CV: Customise your CV to reflect the essential roles and responsibilities mentioned in the job description. Include keywords related to personal services, leadership, and customer satisfaction to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role. Mention how your skills align with the company's values and how you can contribute to creating a service-oriented environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Concierge role.
How to prepare for a job interview at Job Traffic
✨Showcase Your Customer Service Skills
As a Corporate Concierge, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for clients or guests in previous roles. Highlight your ability to handle difficult situations with grace.
✨Demonstrate Your Organisational Abilities
This role requires excellent organisational skills. Discuss how you manage multiple tasks and priorities effectively. You might want to mention any tools or methods you use to stay organised, especially when handling requests from various team members.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture before the interview. Understanding their approach to customer service and workplace environment will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the types of events you might be managing, or how success is measured in the concierge role.
