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- Tasks: Handle formal complaints in the French market, ensuring compliance with regulations.
- Company: Join a dynamic team adapting to the French market with a focus on customer satisfaction.
- Benefits: Enjoy a competitive day rate and the flexibility of remote work.
- Why this job: Make a real impact by ensuring consumer rights are upheld in a fast-paced environment.
- Qualifications: Fluent in French and English, with experience in banking and regulatory frameworks.
- Other info: This is a 4-month initial contract, perfect for those seeking short-term opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Complaints Handler (French Speaking)4 Month Initial Contract UK (Remote)Competitive Day Rate Meraki Talents client are currently adapting their setup in the French market, particularly in relation to the handling of formal complaints via regulators and looking for individuals with a strong regulatory and operational background.Requirements:Proven experience in managing complaints under French legal and regulatory frameworksIn-depth knowledge of French consumer protection laws, GDPR, and applicable banking regulationsProficient in Salesforce (CRM tools); familiarity with Cebelian is a plus, or ability to onboard quicklyStrong analytical and problem-solving skills, with a structured and detail-oriented approach to documentationFluent communication skills in both French and English, written and verbalDemonstrated experience collaborating with legal teams and engaging with regulatory authoritiesPrior experience in the banking sector is mandatory
Complaints Handler (French Speaking) employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler (French Speaking)
✨Tip Number 1
Familiarise yourself with the specific French consumer protection laws and GDPR regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the legal framework relevant to the role.
✨Tip Number 2
Brush up on your Salesforce skills, as proficiency in CRM tools is essential for this position. Consider taking a quick online course or tutorial to ensure you're comfortable navigating the platform.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed complaints within the banking sector. Highlight your analytical and problem-solving skills, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Practice your communication skills in both French and English. Being able to articulate your thoughts clearly in both languages will be key during the interview process, especially when discussing complex regulatory matters.
We think you need these skills to ace Complaints Handler (French Speaking)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Handler, especially in relation to French consumer protection laws and banking regulations. Tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in managing complaints under French legal frameworks. Include specific examples that demonstrate your knowledge of GDPR and consumer protection laws.
Showcase Language Skills: Since fluency in both French and English is required, ensure your application reflects your language proficiency. Consider including a brief section on your language skills or any relevant certifications.
Detail Your Technical Skills: Mention your proficiency with Salesforce and any other CRM tools. If you have experience with Cebelian, be sure to include that as well. Highlighting your technical skills will show your ability to onboard quickly.
How to prepare for a job interview at Job Traffic
✨Brush Up on French Regulations
Make sure you have a solid understanding of French consumer protection laws and GDPR. Be prepared to discuss how these regulations impact complaint handling, as this will show your expertise in the field.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and problem-solving abilities. Discuss specific situations where you successfully resolved complaints, focusing on your structured approach to documentation.
✨Familiarise Yourself with CRM Tools
Since proficiency in Salesforce is required, ensure you are comfortable discussing your experience with CRM tools. If you have any knowledge of Cebelian, mention it, but be ready to explain how quickly you can adapt to new systems.
✨Practice Bilingual Communication
As fluency in both French and English is essential, practice articulating your thoughts in both languages. You might be asked to switch between languages during the interview, so being prepared will demonstrate your communication skills.
