Clinic Co-Ordinator

Join a fast-growing dermatology-led clinic in London that puts patient experience at the heart of everything we do. We\’re on a mission to deliver exceptional skin health services—from expert dermatology to advanced laser and acne treatments—through a personal, straightforward, and uplifting approach.We\’re looking for someone to be the glue that holds the patient experience and clinic operations together. This isn’t just a front-of-house role—it’s about creating a seamless journey for our patients and supporting the consultants and wider team to ensure every day runs brilliantly.Key ResponsibilitiesPatient Experience· Be the welcoming face and first point of contact—on the phone, email, and in person· Manage appointment bookings, rebookings and follow-ups with warmth, clarity and efficiency· Maintain constant, friendly contact.· Support our dermatologists and clinicians so they can do their best workClinic Operations· Maximise the clinic diary by prioritising high-value and in-demand services· Manage clinic payments and ensure financial accuracy with integrity· Ensure daily checks are completed, from cleaning to infection control· Take charge of stock management and liaise with suppliers and contractorsGrowth & Development· Support event planning, social media activity, and digital brand promotion· Collect and analyse patient feedback to help us continuously improve· Contribute ideas for increasing loyalty, referrals, and retentionWhat You Bring· A natural communicator with warmth, pride, and energy· Excellent organisation and attention to detail, with the ability to juggle tasks calmly and effectively· Trustworthy and confident when handling payments, invoices and financial transactions· Experience in a patient- or client-facing role, ideally within healthcare, wellness, aesthetics, or luxury hospitality· A team player who takes initiative and enjoys variety in their day· Comfortable using digital tools such as CRM systems (e.g. HubSpot), booking platforms and cloud-based calendars· Social media confidence – from helping with reels to supporting campaigns and events· A working knowledge of infection prevention and stock control processes (training can be provided)· A passion for skincare or wellness – personal interest or previous industry exposure· Degree-level candidate preferredWhat You’ll Love· A close-knit, passionate team· Warm, calm, welcoming clinic environment· Career development opportunities as we grow· The chance to shape how we do things