Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Call Centre Representative, providing expert support to healthcare professionals.
- Company: We're a not-for-profit, member-owned entity supporting UK healthcare professionals.
- Benefits: Enjoy a competitive salary, private medical insurance, and flexible working after your first year.
- Why this job: Make a real impact by helping medical and dental professionals while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, emotional intelligence, and a genuine interest in healthcare are essential.
- Other info: This is a full-time, permanent role based in Canary Wharf, with opportunities for growth.
The predicted salary is between 26700 - 39600 £ per year.
Location: Office-based in Canary Wharf, Central London during the first year. Hybrid working: Flexible/hybrid working arrangements available after the first year.
Basic Salary £31,726 plus benefits:
- Annual leave 22 days plus Bank Holidays
- Private medical insurance (currently with BUPA) – benefit in kind
- Season ticket loan scheme
- Enhanced Maternity and paternity pay
- Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age)
- Life cover benefits also apply if member of pension scheme
- Company sick pay (after 3 months service) = 13 weeks
- Group Income protection insurance applies after 2 years continuous service
- Ride to work scheme
- Employee assistance programme
- Holiday purchase scheme (up to 5 days)
Full Time, Permanent
Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential.
Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for Call Centre Representatives.
Overview: They are looking for exceptional individuals to join their high performing contact centre, providing expert support to members of the medical and dental professions. Their members range from medical students just beginning their careers to senior consultants, and they expect an efficient, accurate and professional service that is also warm and empathetic.
Essential Criteria:
- Excellent verbal and written communication skills, including accurate grammar and spelling
- The ability to absorb, retain and apply complex information – an excellent memory is essential
- High levels of emotional intelligence and the ability to demonstrate empathy, tact and professionalism in all interactions
- Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
- High attention to detail and a commitment to accuracy
- Strong problem solving and critical thinking skills
- Resilience and the ability to work under pressure
- Self-motivated with a strong work ethic and a commitment to self-development
- A team player who contributes positively to a supportive and collaborative culture
- Open to feedback and a willingness to learn
- A genuine interest in supporting the UK medical and dental professions
- Ability to work in a professional, structured environment, with professional behaviour and conduct
To apply to this role please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Call Center Representative employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the roles of medical and dental professionals. Understanding their needs and challenges will help you connect better during interviews and demonstrate your genuine interest in supporting them.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you refine your ability to listen actively and respond empathetically, which are crucial for a Call Centre Representative.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled difficult situations in the past. Be ready to discuss these experiences in detail during your interview to highlight your resilience and critical thinking.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
We think you need these skills to ace Call Center Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and any specific skills that align with the job description, such as communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting healthcare professionals. Mention your understanding of the role and how your background makes you a great fit for their team.
Highlight Key Skills: In your application, emphasise your excellent verbal and written communication skills, emotional intelligence, and ability to work under pressure. Use specific examples to demonstrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical or spelling errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Job Traffic
✨Showcase Your Communication Skills
As a Call Centre Representative, excellent verbal and written communication is key. During the interview, make sure to articulate your thoughts clearly and use proper grammar. Practise common interview questions to ensure you can express yourself confidently.
✨Demonstrate Empathy and Emotional Intelligence
Given the nature of the role, it's crucial to show that you can connect with members on an emotional level. Prepare examples from your past experiences where you've successfully handled sensitive situations or provided support to others.
✨Highlight Your Problem-Solving Skills
Employers are looking for candidates who can think critically and solve problems efficiently. Be ready to discuss specific instances where you've tackled challenges in previous roles, especially in customer service settings.
✨Research the Organisation
Understanding the not-for-profit sector and the specific mission of the organisation will set you apart. Familiarise yourself with their values and how they support healthcare professionals, so you can align your answers with their goals during the interview.
