Applications Support Senior Group Manager - Director

Applications Support Senior Group Manager – DirectorJoin to apply for the Applications Support Senior Group Manager – Director role at Citi.Citi is a world-leading global bank with approximately 200 million customer accounts and a presence in over 160 countries. We offer a broad range of financial products and services, including consumer banking, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our goal is to enable clients to achieve their financial objectives through innovative ideas, top-tier products, and access to capital and liquidity.This role is the EMEA head of Production Services for Citi’s Treasury and Trade Services (TTS) Payment Technology. Responsibilities include:Senior stakeholder management with cluster heads, payments product EXCO, and technology & ops headsProduction management across 50 countries in EMEA, overseeing 350 applications, multiple branches, Critical Business Services, and FMI & Clearing systemsManaging the complex Payments Regulatory Environment for UK and CEP entities, including PSD and DORA reportingProviding director-level senior coverage for EMEA, overlapping with NAM and Asia for global follow-the-sun managementLeading EMEA rollouts of modernized strategic payment platformsDriving stability and resiliency in payment flows across EMEAAdditional responsibilities include:Applying in-depth knowledge of concepts and procedures to resolve issues beyond own areaEstablishing strategic plans for the functionUnderstanding how the support function integrates within the organization to meet business objectivesEvaluating team performance and making personnel decisionsNegotiating with senior leaders and external partiesManaging teams, budgets, performance, and development plansLeading disaster recovery planningFacilitating staff forums and promoting global collaborationDefining and implementing standard methodologies and ensuring complianceBuilding relationships with infrastructure and support teams to improve efficiencySetting measurable goals and ensuring staff developmentAssessing risks and ensuring compliance with laws and policiesQualifications:Extensive experience in application support, business, and people managementSenior stakeholder management experienceDetail-oriented with analytical skillsProven organizational improvement recordExperience managing distributed teams and managersStrong communication skills at senior levelsEducational background with a bachelor’s degree, master’s preferred, and managerial experienceWhat we offer:Hybrid working model (up to 2 days remote)Competitive salary with annual reviewsAdditional benefits including 27 days leave, bonuses, private medical, life insurance, pension, parental leave, discounts, and development resourcesWe are committed to a diverse and inclusive workplace where everyone can thrive. #J-18808-Ljbffr