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- Tasks: Manage major works recharges and ensure compliance with Section 20 processes.
- Company: Join a leading housing organisation focused on customer service and community impact.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference in housing while developing your skills in a supportive environment.
- Qualifications: Knowledge of service charge processes and excellent communication skills required.
- Other info: Dynamic role with opportunities to engage with stakeholders and enhance customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Section 20 Consultation Manager, you are responsible for the calculation of major works recharges to leaseholders ensuring the accurate and timely implementation of statutory Section 20 and Section 20B processes. You will collaborate with colleagues and teams across Southern Housing to support and contribute to high quality customer service; including engagement and responding to written observations.
The location: You will be based at Farringdon with the option for working in a hybrid way when appropriate and as agreed with your manager.
What You’ll Be Doing
- As required by the Section 20 Consultation Manager you will ensure you provide support to Property Management, Managing Agent Relationship team and any other relevant stakeholders with Section 20 related matters.
- Be fully responsible for end-to-end management of all related processes for schemes and contracts, as allocated by the Section 20 Consultation Manager.
- To regularly calculate and issue Section 20B Notices within statutory timeframes to maximise income of SH.
- To attend all appropriate stakeholder and resident meetings in relation to consultation and delivery of works, supporting colleagues and peers where necessary.
- To provide information relating to S20 consultation and invoicing to colleagues to facilitate responding to leaseholder and solicitor enquiries in connection to resale enquiries.
- To liaise with appropriate departments, sections, regulatory bodies, auditors, and any other stakeholders to encourage good practice and effective financial accounting and information sharing to enable the team to review, update and issue invoices and Notices.
- To provide accurate and timely advice and supporting information to colleagues relating to consultation, QLTAs and major works recharges in order to facilitate the decision-making process.
- To assist the Section 20 Consultation Manager in the preparation of monthly, quarterly, and annual management and performance information and reports as required.
- To collate and/or calculate financial records relating to expenditure in relation to planned and programmed works, any associated S20B Notices supporting the delivery of accurate service charge demands in line with legislation.
- To contribute towards the production and upkeep of good practice manuals, guidance notes and resident communication used to assist a quality service delivery.
- To prepare responses to queries, observations and complaints from Members, MPs, Housing Ombudsman, Mayor’s office enquiries, and any other related stakeholder in relation to S20 consultation.
- To deliver S20 dispensation applications and support any other legal cases relating to S20 consultation requirements, including attending Court and/or First Tier Tribunal (Property Chambers) FTT, as necessary.
What You’ll Need
- A broad level of knowledge of the processes and legislation governing service charge and major works.
- Detailed knowledge and understanding of S20 consultation and S20B requirements, and the financial impacts on SHG when requirements are not followed.
- Knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.
- Excellent customer service skills and able to deliver high levels of customer satisfaction working to Southern Service standards.
- Experience of preparation of annual property accounts, and major works calculation.
- Knowledge and/or experience of using and maintaining management information and CRM systems, ideally property related.
- Excellent oral and written communication skills, with an ability to communicate effectively with a wide range of people of different levels of seniority.
- Experience of successfully dealing with queries and complaints from customers.
- Ability to prioritise work tasks to meet conflicting deadlines on own initiative.
- Good time management and problem-solving skills.
- Ability to follow procedures, instructions, and legal requirements.
- Good working knowledge of MS Office.
- Able to quickly learn and use new IT and communication systems effectively.
Works Coordinator employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at Southern Housing through LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for interviews by practising common questions related to Section 20 processes. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've handled queries or complaints effectively, as this is key for the Works Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at Southern Housing.
We think you need these skills to ace Works Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Section 20 processes and customer service. We want to see how your skills match what we're looking for!
Show Off Your Knowledge: Demonstrate your understanding of the legislation around service charges and major works in your application. We love candidates who can speak our language and show they know their stuff!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Job Switch
✨Know Your Legislation
Make sure you brush up on the processes and legislation governing service charges and major works. Being able to discuss S20 consultation and S20B requirements confidently will show that you understand the role's core responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered high levels of customer satisfaction in previous roles. Think about specific situations where you successfully dealt with queries or complaints, as this will highlight your ability to engage effectively with stakeholders.
✨Demonstrate Your Financial Acumen
Be ready to discuss your experience with preparing annual property accounts and calculating major works. You might even want to bring along a sample of your work or calculations to demonstrate your expertise in this area.
✨Practice Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your oral and written communication skills, ensuring you're comfortable engaging with people at all levels.
