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For Companies At a Glance
- Tasks: Provide top-notch customer care and manage community equipment services efficiently.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: Gain valuable experience, flexible hours, and a chance to develop your skills.
- Why this job: Be the voice that helps people access essential services and support.
- Qualifications: Customer service experience and familiarity with IT systems are a plus.
- Other info: Entry-level role with opportunities for growth in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
Key Objectives
To provide an excellent customer care service to ensure the delivery of the community equipment service is achieved.
Responsibilities
- Answer telephone queries from customers, partners and contractors in a timely and courteous manner.
- Process orders/collections/repairs for equipment on the Community Equipments IT system.
- Ensure the IT system is updated with relevant information for both Vision Products and the commissioners to make informed decisions.
- Follow all process and procedures as directed.
- Schedule deliveries, collections and repairs of equipment by contacting clients in advance to arrange suitable dates within the order requirements.
- Ensure scheduling is done within the requirements of the service and to meet the performance indicators.
- Liaise with commissioners and professionals to advise them of any problems/issues with meeting the order requirements.
- Arrange for the relevant paperwork/information to be collated for the delivery teams in a timely manner.
Qualifications
- Knowledge of data protection requirements.
- Welsh Language Level 1 – all employees required to undertake a basic Welsh Language Induction to reach this level.
- Experience of working within a customer focused environment.
- Experience of working with a range of IT packages.
- Experience of working with customers with a range of support requirements.
Employment Details
- Seniority level: Entry level
- Employment type: Contract
- Job function: Customer Service
- Industry: Administrative and Support Services
Digital Communications Officer in Tonypandy employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Communications Officer in Tonypandy
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they handle customer care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves answering queries and liaising with various stakeholders, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Digital Communications Officer in Tonypandy
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've handled queries and provided support in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Tailor Your Application: Take a moment to customise your application for the Digital Communications Officer role. Mention how your skills align with our key objectives and responsibilities, especially around customer care and IT systems.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Switch
✨Know Your Customer Care Basics
Make sure you brush up on customer care principles before the interview. Understand how to handle queries and complaints effectively, as this role is all about providing excellent service. Think of examples from your past experiences where you’ve successfully resolved issues.
✨Familiarise Yourself with IT Systems
Since you'll be working with an IT system for processing orders and updates, it’s a good idea to get comfortable with similar software. If you have experience with any relevant IT packages, be ready to discuss them. Highlight your tech-savviness during the interview!
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to scheduling deliveries or handling customer queries. Practice how you would respond to these situations, focusing on your problem-solving skills and ability to communicate effectively with clients and colleagues.
✨Show Your Understanding of Data Protection
Since knowledge of data protection is crucial for this role, make sure you’re familiar with the basics. Be prepared to discuss how you would handle sensitive information and ensure compliance with data protection requirements in your daily tasks.
