Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage service charge accounts and provide payment options to residents.
- Company: Join a community-focused organisation dedicated to creating happy homes.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fast-paced role with a focus on teamwork and excellent service.
The predicted salary is between 36000 - 60000 £ per year.
Purpose
Working together to deliver homes and communities where residents feel happy and secure.
Values
High Performing, One Team, Make it Happen and Excellent Customer Service.
Key Responsibilities
- Uphold SHPs Values, Behaviours & Leadership expectations at all times
- Make prompt contact and effectively manage service charge and major work accounts.
- Provide information on payment options and if necessary refer leaseholders to sources of advice.
- Refer appropriate service charge and major work debts to external solicitor.
- Recommend debts / credits for write off / write-on.
- Identify and process refunds when accounts are in credit.
- Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports.
- Take payments over the telephone by debit or credit card.
Essential
- Customer focused experience and committed to delivering excellent services and continuous improvement
- Ability to work under pressure, prioritise workloads and work to deadlines
- Excellent written and verbal communication skills. Ability to write clearly and creatively in a range of formats
- Respond positively to support the team during periods of heavy workload or situations requiring a flexible approach.
Billing & Accounts Officer in Sutton employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing & Accounts Officer in Sutton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how you align with our commitment to excellent customer service and teamwork during your chat.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident will make a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Billing & Accounts Officer in Sutton
Some tips for your application 🫡
Showcase Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to deliver excellent services, so share specific examples that demonstrate your commitment to putting customers first.
Be Clear and Creative: Since the role requires excellent written communication skills, ensure your application is clear and engaging. Use straightforward language and structure your thoughts logically. We appreciate creativity, so don’t hesitate to let your personality shine through!
Prioritise Your Workload Experience: We know that working under pressure is part of the job, so include any relevant experiences where you successfully managed multiple tasks or deadlines. This will show us that you can handle the demands of the role while maintaining quality.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Job Switch
✨Know Your Numbers
As a Billing & Accounts Officer, you'll be dealing with figures all day. Brush up on your financial knowledge and be ready to discuss how you've managed accounts in the past. Be prepared to share specific examples of how you’ve handled service charge accounts or resolved payment issues.
✨Customer Service is Key
This role is all about excellent customer service. Think of times when you've gone above and beyond for a customer. Be ready to explain how you would handle difficult situations, especially when it comes to discussing debts or payment options with leaseholders.
✨Show Your Team Spirit
The company values teamwork, so highlight your ability to work collaboratively. Share experiences where you supported your team during busy periods or helped out colleagues. This will show that you embody their 'One Team' value.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice explaining complex information in simple terms. During the interview, make sure to articulate your thoughts clearly and concisely, as this will demonstrate your written and verbal communication abilities.
