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- Tasks: Deliver top-notch customer service and resolve inquiries efficiently.
- Company: Join a forward-thinking council dedicated to community support.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
The main purpose of the role is to consistently maintain high quality customer service and, wherever possible, resolution at first point of contact to residents, customers or partners contacting the council through all communication channels. To process administrative work, ranging from decision making for straightforward processes to complex processes impacting financial and legislative compliance. Ensure collection rate targets are achieved by following processes to maximise income to the council and compliance with all relevant legislation and regulations. Ensure advice and guidance for benefits customers enables an accurate and timely resolution for claims processing times.
Specific duties and responsibilities include:
- Provide high quality services when dealing with customer contact in accordance with the council's customer service standards.
- Take ownership and responsibility for accurately resolving enquiries at the first point of contact wherever possible.
- Ensure a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available.
- Communicate with service providers/partners/internal customers in a positive and constructive manner when arranging for appropriate actions.
- Undertake processing work across a wider range of business activities.
- Maintain accurate records and information for the provision of services for customers, using the most appropriate system.
Customer Operations Administrator in Surrey employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator in Surrey
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they handle customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Operations Administrator in Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've handled inquiries and resolved issues at the first point of contact. Use specific examples to demonstrate your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the role!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the job description. Highlight how your skills and experiences align with what we’re looking for in a Customer Operations Administrator.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Job Switch
✨Know Your Customer Service Standards
Familiarise yourself with the council's customer service standards before the interview. Be ready to discuss how you can uphold these standards and provide high-quality service, especially when resolving inquiries at the first point of contact.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to take ownership and responsibility for inquiries, showcasing your decision-making skills in both straightforward and complex situations.
✨Understand Relevant Legislation
Brush up on the financial and legislative compliance aspects relevant to the role. Being able to discuss how you would ensure compliance while maximising income for the council will show that you’re serious about the responsibilities of the position.
✨Communicate Positively
Practice your communication skills, as you'll need to interact with various stakeholders. Think about how you can convey information positively and constructively, whether you're dealing with customers or internal partners.