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- Tasks: Lead the management of Anti-Social Behaviour and Domestic Abuse cases, ensuring victim support.
- Company: Join a dedicated team focused on improving community safety and tenant wellbeing.
- Benefits: Enjoy professional development opportunities and a supportive work environment.
- Why this job: Make a real impact in people's lives while working in a dynamic and collaborative culture.
- Qualifications: Level 4 and 5 Housing Qualification or working towards them; strong education background required.
- Other info: Flexible working options available to adapt to your lifestyle.
The predicted salary is between 36000 - 60000 £ per year.
ROLE PURPOSE: To take a leading role in managing Anti-Social Behaviour and Domestic Abuse Case Work, collaborating with internal and external agencies to assess risks faced by victims of Domestic Abuse, and implementing safety measures along with robust support packages for victims. Proactively support improvements by providing advice on national and local policies related to anti-social behaviour and domestic abuse, including statutory duty changes. Manage an effective and efficient caseload of ASB and domestic abuse cases across the managed housing stock, including Colne Park, covering both secure and non-secure occupation arrangements. Maximise support opportunities for vulnerable tenants to mitigate tenancy failure and address unacceptable behaviours positively. Ensure breaches of tenancy are responded to appropriately and proportionately, in line with the Council's responsibilities as a social landlord.
QUALIFICATIONS:
- Hold a Level 4 and Level 5 Housing Qualification or be working towards these qualifications.
- Evidence of ongoing professional development.
- A good standard of education with English & Maths GCSE grades A-C or equivalent.
EXPERIENCE:
- Proven experience in managing complex Domestic Abuse and ASB caseloads successfully.
- Experience supervising staff and monitoring casework both quantitatively and qualitatively.
- Experience in risk assessing victims of Domestic Abuse using the Save Lives Framework.
- Experience managing diverse and complex caseloads with various vulnerabilities.
- Experience identifying and responding to risk factors related to tenancy failure, both individually and collaboratively.
- Experience delivering creative engagement solutions for vulnerable and socially excluded residents.
- Ability to operate flexibly and adapt successfully during periods of significant change internally and externally.
Senior housing Management Services Officer employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior housing Management Services Officer
✨Tip Number 1
Familiarise yourself with the Save Lives Framework, as it's crucial for assessing risks faced by victims of Domestic Abuse. Understanding this framework will not only enhance your knowledge but also demonstrate your commitment to effective case management.
✨Tip Number 2
Network with professionals in the housing and social services sectors. Attend relevant workshops or seminars to connect with others who have experience in managing ASB and domestic abuse cases. This can provide you with valuable insights and potential referrals.
✨Tip Number 3
Stay updated on national and local policies related to anti-social behaviour and domestic abuse. Being knowledgeable about recent changes will allow you to provide informed advice and show that you are proactive in your approach to the role.
✨Tip Number 4
Prepare to discuss your experience in managing complex caseloads during interviews. Be ready to share specific examples of how you've successfully supported vulnerable tenants and addressed tenancy failures, as this will highlight your suitability for the position.
We think you need these skills to ace Senior housing Management Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing complex Domestic Abuse and Anti-Social Behaviour (ASB) cases. Use specific examples that demonstrate your ability to handle diverse caseloads and your understanding of the Save Lives Framework.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable tenants and detail how your qualifications align with the role. Mention any ongoing professional development and how it has prepared you for this position.
Highlight Relevant Qualifications: Clearly state your Level 4 and Level 5 Housing Qualifications or your progress towards them. Include any additional training or certifications that relate to domestic abuse and ASB management.
Showcase Your Problem-Solving Skills: Provide examples of how you've successfully implemented safety measures and support packages for victims in previous roles. This will demonstrate your proactive approach and ability to improve processes.
How to prepare for a job interview at Job Switch
✨Showcase Your Experience
Be prepared to discuss your previous experience managing complex Domestic Abuse and Anti-Social Behaviour cases. Use specific examples to illustrate how you've successfully handled similar situations, highlighting your problem-solving skills and ability to work under pressure.
✨Understand the Frameworks
Familiarise yourself with the Save Lives Framework and other relevant policies related to domestic abuse and anti-social behaviour. Demonstrating your knowledge of these frameworks during the interview will show that you are well-prepared and understand the complexities of the role.
✨Emphasise Collaboration Skills
This role requires collaboration with various internal and external agencies. Be ready to discuss your experience working in partnership with other organisations, and how you’ve effectively communicated and coordinated efforts to support victims.
✨Demonstrate Flexibility and Adaptability
Given the nature of the role, it's important to show that you can adapt to changing circumstances. Share examples of how you've successfully navigated significant changes in your previous roles, and how you maintained a high standard of service during those times.
