At a Glance
- Tasks: Lead the repairs team to deliver high-quality services and manage external contractors.
- Company: Charnwood Borough Council, committed to serving the community.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and customer satisfaction.
- Why this job: Make a real difference in your community by improving residents' living conditions.
- Qualifications: Experience in repairs management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Lead the responsive repairs team, maximising the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service.
Lead the Business Support Team to support delivery of a high-quality repairs and voids service.
Work closely with colleagues across the Council including those in voids, tenancy management, and the wider repairs and investment team, monitoring all repairs, from identification to completion.
Manage disrepair claims and customer complaints.
Proactively identify opportunities to improve performance and implement agreed initiatives to support the fast and efficient progression and completion of repairs.
Deliver a high quality and safe repairs service, achieving compliance with regulatory and locally set standards and a high level of customer satisfaction.
Produce and analyse management and performance information, and customer insight to identify and deliver improvements.
Lead meetings, and support effective communication between internal departments, colleagues, and contractors, to support the fast and efficient progression and completion of repairs.
Provide cover in the absence of the Principal Officer - Voids.
Core Requirements:
Champions the Vision and Values of Charnwood Borough Council and works with members and staff from across the organisation in the best interests of the residents of the borough and the Council.
Responsible for managing the operational performance of the service area of responsibility.
Principal Officer - Repairs employer: Job Switch
Charnwood Borough Council is an exceptional employer, offering a collaborative work culture that prioritises community service and employee development. As a Principal Officer - Repairs, you will benefit from a supportive environment that encourages innovation and improvement, alongside opportunities for professional growth within the local government framework. With a commitment to high-quality service delivery and compliance, working here means making a meaningful impact on the lives of residents while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Officer - Repairs
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with colleagues from your previous roles. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to repairs and customer satisfaction, and be ready to discuss how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, highlight specific examples where you've improved processes or resolved issues in previous roles. This will demonstrate your ability to enhance performance in the repairs service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Principal Officer - Repairs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Principal Officer - Repairs. We want to see how you can lead the repairs team and improve service delivery, so don’t hold back on showcasing relevant examples!
Showcase Your Leadership Skills:Since this role involves leading teams and managing contractors, it’s crucial to demonstrate your leadership abilities. Share specific instances where you've successfully led a team or improved processes, as this will resonate well with us at StudySmarter.
Highlight Your Problem-Solving Skills:In the repairs sector, being proactive about identifying and resolving issues is key. Use your application to illustrate how you've tackled challenges in the past, especially in managing disrepair claims or customer complaints. We love seeing candidates who can think on their feet!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. A touch of authenticity can make your application stand out. Remember, we’re looking for someone who embodies our values and can connect with both colleagues and customers alike!
How to prepare for a job interview at Job Switch
✨Know Your Stuff
Make sure you understand the role of a Principal Officer - Repairs inside out. Familiarise yourself with the responsibilities, especially around managing repairs and working with contractors. Brush up on relevant regulations and standards to show you’re ready to deliver a high-quality service.
✨Showcase Your Leadership Skills
Since this role involves leading teams and supporting effective communication, be prepared to discuss your leadership style. Share examples of how you've successfully managed teams or projects in the past, particularly in a repairs or maintenance context.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing disrepair claims or customer complaints. Think of real-life examples where you’ve improved performance or resolved issues effectively, and be ready to explain your thought process.
✨Engage with the Council's Vision
Familiarise yourself with Charnwood Borough Council’s vision and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of serving the residents. This shows you’re not just looking for a job, but are genuinely interested in making a difference.
