At a Glance
- Tasks: Lead a dynamic repairs team to deliver high-quality services and improve performance.
- Company: Charnwood Borough Council, committed to community service and inclusivity.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a collaborative culture focused on innovation and community impact.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in managing teams and delivering excellent customer service.
The predicted salary is between 40000 - 50000 £ per year.
Lead the responsive repairs team, maximising the productivity of in-house labour, and manage external contractors to deliver a high-quality repairs service.
Lead the Business Support Team to support delivery of a high-quality repairs and voids service.
Work closely with colleagues across the Council including those in voids, tenancy management, and the wider repairs and investment team, monitoring all repairs, from identification to completion.
Manage disrepair claims and customer complaints.
Proactively identify opportunities to improve performance and implement agreed initiatives to support the fast and efficient progression and completion of repairs.
Deliver a high quality and safe repairs service, achieving compliance with regulatory and locally set standards and a high level of customer satisfaction.
Produce and analyse management and performance information, and customer insight to identify and deliver improvements.
Lead meetings, and support effective communication between internal departments, colleagues, and contractors, to support the fast and efficient progression and completion of repairs.
Provide cover in the absence of the Principal Officer - Voids.
CORE REQUIREMENTSChampions the Vision and Values of Charnwood Borough Council and works with members and staff from across the organisation in the best interests of the residents of the borough and the Council.
Responsible for managing the operational performance of the service area of responsibility in line with agreed corporate business and service plan objectives, key performance indicators, and service standards, including planning, budgetary processes, and risk management.
Leads, manages, and develops colleagues and teams effectively within the service area of responsibility to support the provision of excellent services.
Provides support to and deputises for the Repairs and Investment Manager on specific matters as required.
Manages the revenue and capital budgets within the service area of responsibility.
Maintains effective and productive working relationships with colleagues and external partners.
Is committed to delivering appropriate services to all service users, inclusively and without discrimination.
Principal Officer - Repairs in Loughborough employer: Job Switch
Charnwood Borough Council is an exceptional employer, offering a collaborative work culture that prioritises community service and employee development. As a Principal Officer - Repairs, you will benefit from a supportive environment that encourages innovation and performance improvement, alongside opportunities for professional growth within the local government framework. With a commitment to high-quality service delivery and compliance, you will play a vital role in enhancing the lives of residents while enjoying a fulfilling career in a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Officer - Repairs in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in repairs or local councils. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the council's recent projects and challenges. Show us you’re not just another candidate; demonstrate how your experience can help improve their repairs service and boost customer satisfaction.
✨Tip Number 3
Practice your communication skills! Since you'll be leading meetings and collaborating with various teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Principal Officer - Repairs in Loughborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Principal Officer - Repairs. We want to see how you can lead the repairs team and improve service delivery, so don’t hold back on showcasing relevant examples!
Showcase Your Leadership Skills:Since this role involves leading teams and managing contractors, it’s crucial to demonstrate your leadership abilities. Share specific instances where you've successfully led a team or improved processes, as this will resonate well with us at StudySmarter.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can proactively identify opportunities for improvement. Use your application to illustrate how you've tackled challenges in the past, especially in repairs or customer service contexts. This will show us that you’re ready to handle disrepair claims and customer complaints effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for at StudySmarter.
How to prepare for a job interview at Job Switch
✨Know Your Stuff
Make sure you understand the ins and outs of repairs management. Brush up on your knowledge about leading teams, managing budgets, and ensuring compliance with standards. Being able to discuss specific examples from your past experience will show that you're not just familiar with the role but have practical insights to offer.
✨Showcase Your Leadership Skills
As a Principal Officer, you'll be leading teams and managing relationships. Prepare to share examples of how you've successfully led teams in the past, resolved conflicts, or improved service delivery. Highlighting your ability to motivate and develop colleagues will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing disrepair claims or customer complaints. Think through potential scenarios beforehand and prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would facilitate communication between departments and external contractors to ensure smooth operations. Showing that you can foster collaboration will be a big plus.
