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- Tasks: Lead and inspire a high-performing housekeeping team in a dynamic hotel environment.
- Company: Join a newly refurbished hotel nestled at the gateway to Dartmoor.
- Benefits: Enjoy a creative role with autonomy, backed by a supportive team.
- Why this job: Shape the future of a beloved Devon destination and elevate guest experiences.
- Qualifications: Experience in senior housekeeping roles with exceptional attention to detail.
- Other info: Flexible shifts and opportunities for continuous improvement in a stunning location.
The predicted salary is between 36000 - 60000 £ per year.
We are searching for an inspiring, entrepreneurial Head of Housekeeping to join our Reset Operations team at the newly refurbished hotel, a true hidden gem nestled at the gateway to Dartmoor. This is not just a job; it’s your opportunity to shape the future of a beloved Devon destination. Every day at this amazing hotel is different, dynamic, rewarding, and full of potential. You’ll have the autonomy to lead with creativity and purpose, backed by a supportive team that celebrates initiative, ownership, and bold thinking.
We seek someone who:
- Leads by example and thrives in a hands-on, people-first environment
- Takes pride in sweating the small stuff because the details make the difference
- Views challenges as opportunities and inspires others to do the same
- Builds a culture of encouragement, enjoyment, and inclusion
- Embodies our core values: passion, care, and attention to detail
Your New Playground:
- 27 beautifully refurbished country-style bedrooms and suites
- A characterful Bar & Restaurant, full of warmth and local flavour
- Flexible event spaces for weddings, parties, and corporate occasions indoors and outdoors
- Set in the stunning natural surroundings of Dartmoor National Park, offering endless potential for unique guest experiences
About the Role:
We are searching for an experienced and meticulous Head of Housekeeping to lead the department. As a senior leader in the operation, you will uphold the highest standards of cleanliness, presentation, and guest experience. Reporting to the Operations Manager, you will guide, inspire, and develop a high-performing housekeeping team, ensuring seamless day-to-day delivery and consistently exceptional guest stays.
What You'll Be Doing:
- Leading all housekeeping operations, ensuring impeccable cleanliness and presentation across rooms, suites, and public areas
- Recruit, train, and motivate a diverse housekeeping team, fostering a culture of accountability, professionalism, and guest-centered service
- Manage departmental budgets, staffing levels, and resources to support efficient and high-quality operations
- Ensure full compliance with health, safety, and COSHH regulations, overseeing audits and documentation
- Collaborate closely with other departments to deliver smooth operations and exceptional guest experiences
- Conduct routine inspections, coordinating with the maintenance team to address any issues promptly
- Oversee laundry operations, stock control, and ordering of amenities
- Manage departmental payroll and scheduling to align with operational and budgetary goals
- Implement best-practice processes and contribute to continuous improvement initiatives
Who You Are:
- You will be experienced in a senior housekeeping role, ideally in a new opening hotel environment
- Exceptional attention to detail, with the ability to deliver consistently high standards in a fast-paced operation
- A strong people leader with proven experience in developing and motivating high-performing teams
- Excellent organisational and planning skills, with experience managing budgets and resources
- Proficiency in hotel management systems
- Strong communication skills and the ability to build effective relationships with guests, team members, and suppliers
- Innovative mindset with a focus on elevating guest experience and operational efficiency
- Flexibility to work varied shifts in line with a 24/7 hotel operation
- Fluency in English; additional languages are advantageous
- Passionate about hospitality and committed to delivering exceptional guest experiences
Head of Housekeeping in London employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housekeeping in London
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, spend some time exploring the area and understanding what makes this place special. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Show off your leadership style! During interviews, share specific examples of how you've inspired and motivated your teams in the past. We want to see how you lead by example and create a positive, people-first environment.
✨Tip Number 3
Be ready to discuss your attention to detail! Prepare to talk about how you ensure impeccable cleanliness and presentation in your previous roles. We love candidates who take pride in the small stuff because it really does make a difference.
✨Tip Number 4
Don’t forget to ask questions! Show us that you’re engaged and curious about the role and the team. Ask about the culture, challenges, and opportunities for growth. It’s a great way to demonstrate your enthusiasm and fit for the position.
We think you need these skills to ace Head of Housekeeping in London
Some tips for your application 🫡
Show Your Passion: Let your love for hospitality shine through in your application. We want to see how passionate you are about creating exceptional guest experiences and leading a fantastic team.
Be Detail-Oriented: Just like in housekeeping, attention to detail is key in your application. Make sure to proofread your CV and cover letter, ensuring everything is spotless and reflects your high standards.
Tailor Your Application: Don’t just send a generic application! We’re looking for someone who understands our values and the unique environment of our hotel. Highlight your relevant experience and how it aligns with what we’re seeking.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our hidden gem!
How to prepare for a job interview at Job Switch
✨Show Your Leadership Style
As a Head of Housekeeping, it's crucial to demonstrate your leadership style during the interview. Share specific examples of how you've led teams in the past, focusing on your hands-on approach and ability to inspire others. This will show that you embody the people-first environment they’re looking for.
✨Highlight Attention to Detail
Since this role requires exceptional attention to detail, prepare to discuss how you ensure high standards in cleanliness and presentation. Bring up instances where your meticulous nature made a significant difference in guest experiences or team performance.
✨Discuss Problem-Solving Skills
The job description mentions viewing challenges as opportunities. Be ready to talk about specific challenges you've faced in previous roles and how you turned them into positive outcomes. This will illustrate your innovative mindset and ability to elevate guest experiences.
✨Emphasise Team Development
They’re looking for someone who can recruit, train, and motivate a diverse team. Prepare to share your strategies for developing high-performing teams and fostering a culture of accountability and professionalism. This will align perfectly with their goal of building a supportive and encouraging work environment.
