Venue & Event Manager in Liverpool

You will lead on client liaison from sales to operational delivery of events across City Hall venues. You will be the primary point of contact for clients throughout the sales to operations journey and will ensure all activities are executed to an extremely high standard, in line with client expectations and venue operations legislation.

You will ensure that the venue and the events delivered are viewed as shining examples of excellence to both internal and external customers. You will be a self-motivated, confident, and enthusiastic individual, who will bring a true passion and focus on driving new income streams, identifying sales opportunities and leads for St Georges Hall, Liverpool Town Hall & Croxteth Hall.

You will be responsible for end-to-end development, sales, coordination and management of bespoke Corporate and Public events. Anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work evenings and weekends.

Primary point of contact for all internal and external event-related client issues relating to any of the venues under City Hall's portfolio. You will be responsible for promoting, securing and developing commercial business for City Halls by cross-selling, with a core focus on promoting venue hire sales of Weddings & Events within City Halls.

You will prepare and process accurate client quotations, proposals and process procurement in line with LCC Standing Orders. You will conduct client presentations/show rounds across all City Asset venues, converting the initial tentative enquiry into a confirmed hire. You will have excellent customer service and be able to adapt to different client requirements.

You will produce detailed event specifications to accurately record the client requirements so that consistently exceptional standards of service are delivered whilst fulfilling all of the customers' requirements. Produce post-event reports with a cost overview of the event detailing profit/loss.

Liaise with clients and suppliers to organise and coordinate other venue requirements i.e. equipment, catering, decorations etc. You will be a key contributor and user of the Venue Management System. You will build & manage client databases through Customer Relationship Management and ensure all enquiries are dealt with promptly, in a friendly and professional manner, in line with City Hall's standards.

You will be a primary user of the Venue Management system, maintain overall knowledge of events calendar; including operational implications, and attend appropriate meetings where necessary. You will lead on pre-event operational briefings with clients and any relevant personnel e.g. Venue Operations staff, security firms, caterers, companies & performers, to ensure all activity is managed & delivered to the highest standards of service and safety.

You will ensure the professional delivery of all programmed activity taking place within City Halls and their external locations (Concert Room, Great Hall, Visitor Centre, The History Whisperer, Public Realm or St Johns Gardens) ensuring all activity is executed in line with client requirements, relevant legislation, licenses, regulations or LCC requirements.

You will ensure members of the Venue Operations team and any subcontracted staff are delivering excellence at every touchpoint during all Experience in a relevant field i.e. Venue/Sales/Event/Operations or Logistics management. Strong aptitude for the application of Health and safety with particular reference to Method Statements and Risk Assessments and their implementation within an operational or venue environment.

Event Management knowledge or experience is required. You will be required to be trained and qualify as SIA and be a designated First Aider Personal Licence Holder (Part 6 Licensing Act).

Essential Experience: You will have proven experience of coordinating a team of both internal & external personnel, motivating and leading them to deliver excellence and first-class service at every contact point. You will have excellent verbal and written communication skills with experience of producing management reports and responses.

You will have experience of creating and monitoring processes to ensure the effective & efficient management of all venue activities e.g. commercial reports, financial reports, staffing reports, and event profit and loss.

Experience of securing business to maximise net income whilst maintaining quality and integrity. You will be competent and confident in using your commercial acumen and initiative in order to identify new opportunities & secure contracts - you will bring personality and passion and be driven by achieving commercial success.