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- Tasks: Handle emergency calls for social care and local services, providing vital support.
- Company: Join a dedicated team making a difference in the community.
- Benefits: Flexible shifts, competitive pay, and valuable experience in a fast-paced environment.
- Other info: Opportunity to learn and grow while making a real impact.
- Why this job: Be the first point of contact in critical situations and help those in need.
- Qualifications: Strong communication skills and ability to handle sensitive information.
The predicted salary is between 30000 - 40000 £ per year.
Please be aware that this is an Out of Hours position. Handling a mixture of Social Care and Corporate calls. Shifts include working overnight (12 midnight until 8 am), evenings, weekend working including all public holidays. Core hours are Monday-Thursday 17:30-08:00.
You will be the first point of contact for emergency calls relating to Adult's and Children's Social Care. You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public. The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately.
As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries.
If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn...
Customer Service Advisor Out of Hours in Lincolnshire employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Out of Hours in Lincolnshire
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they handle social care. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive calls, it’s crucial to sound calm and collected. Role-play with a friend or family member to get comfortable with handling tricky situations.
✨Tip Number 3
Be ready for scenario-based questions! Think about how you would respond to emergency calls or difficult customers. Having a few examples in mind can really help you shine during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor Out of Hours in Lincolnshire
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you’re excited about the role of Customer Service Advisor. Share any relevant experiences that highlight your passion for helping others, especially in sensitive situations.
Be Clear and Concise: We want to see your communication skills shine! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences clear, especially since you'll be dealing with emergency calls.
Highlight Your Flexibility: Since this is an Out of Hours position, it’s important to emphasise your availability for shifts during evenings, weekends, and public holidays. Let us know how your schedule aligns with our needs!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your understanding of the sensitive nature of the calls and how you can handle them with care and professionalism. We love seeing applicants who take the time to connect their skills to the job!
How to prepare for a job interview at Job Switch
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Customer Service Advisor, especially in handling sensitive calls. Understand the basics of social care and the types of enquiries you might receive, so you can demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for emergency calls, practice clear and concise communication. Prepare examples of how you've effectively handled difficult conversations or resolved conflicts in the past to highlight your skills.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face on the job. Think about how you would handle emergency calls or sensitive information, and be ready to explain your thought process and decision-making.
✨Demonstrate Flexibility and Commitment
This role requires working out of hours, including nights and weekends. Be prepared to discuss your availability and show enthusiasm for the flexible nature of the job. Highlight any previous experience in similar roles to reinforce your commitment.