At a Glance
- Tasks: Assist the public with queries and provide access to vital services.
- Company: Lincolnshire County Council, dedicated to community support and service excellence.
- Benefits: Flexible hours, comprehensive training, and opportunities for personal development.
- Other info: Join a supportive team in a vibrant city centre location.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience preferred; passion for helping others is essential.
The predicted salary is between 24000 - 36000 £ per year.
The Customer Service Centre is the first point of contact for many of Lincolnshire County Council’s services, including Adult Care, Child Care, Highways, Registration & Celebratory Services, and Library Services. We deliver a range of services that play an important part in people’s lives – whether it’s carrying out a Strength‑Based Conversation to enable a resident to remain independently at home, supporting a child in need, or simply renewing a library book.
We have vacancies for a Customer Service Advisor in our Adult Care Team based in Lincoln. Working in a strength‑based environment, you will handle contacts via telephone and email from the public and professionals who are seeking information and advice, reporting safeguarding concerns or providing access to services from Adult Care, the Lincolnshire Care Service and/or the Wellbeing Service.
Responsibilities:- Respond to telephone and email queries from the public and professionals.
- Report safeguarding concerns and facilitate access to Adult Care and Wellbeing services.
- Use training to handle complex, sensitive, and emotive calls.
- Apply call control, professional curiosity, and strong communication skills to gather relevant information.
- Determine the most appropriate outcome for the customer.
- Passionate and customer‑focused.
- Experience working in a busy Customer Care or Customer Service Centre environment.
- Experience within a social care setting preferred but not essential.
- Excellent typing and IT skills – you will type and talk (Directinput) to document contacts efficiently.
Hours: You will need to be flexible to work between the hours of 08:00 and 20:00, Monday to Friday.
Training: Full induction and relevant training aligned to your role, plus ongoing development.
Application: We are looking for reliable, motivated individuals who can meet our service standards and uphold the council’s values of inclusivity and service excellence.
Customer Service Advisor in Lincoln employer: Job Switch
Lincolnshire County Council is an exceptional employer, offering a supportive work culture that prioritises inclusivity and service excellence. As a Customer Service Advisor in the Adult Care Team, you will benefit from comprehensive training and ongoing development opportunities, all while making a meaningful impact in the community. Located in the heart of Lincoln, our office provides a vibrant environment where your passion for customer service can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Tip Number 1
Get to know the company! Research Lincolnshire County Council and their services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle sensitive calls with care. Role-play with a friend or family member to get comfortable with responding to various scenarios, especially those that might be complex or emotive.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to determine the best outcomes for customers, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service! In your application, share specific examples of how you've gone above and beyond to help customers in the past. This will show us that you’re not just looking for a job, but that you genuinely care about making a difference.
Tailor Your Application:Make sure to customise your application to fit the role of Customer Service Advisor. Highlight any relevant experience you have in busy customer care environments or social care settings. We want to know how your skills align with what we do at Lincolnshire County Council!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. Remember, we’re looking for strong communication skills, so this is your chance to demonstrate that right from the start!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values there too!
How to prepare for a job interview at Job Switch
✨Know the Services Inside Out
Familiarise yourself with the various services offered by Lincolnshire County Council, especially those related to Adult Care. Understanding how these services impact people's lives will help you answer questions more effectively and show your passion for customer service.
✨Practice Your Communication Skills
Since you'll be handling sensitive calls, practice articulating your thoughts clearly and empathetically. Role-play with a friend or family member to simulate potential interview scenarios, focusing on how to gather information while maintaining a supportive tone.
✨Demonstrate Your Customer Focus
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond to assist someone, especially in a busy environment. This will showcase your dedication to providing excellent service.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with an upset caller or reporting safeguarding concerns. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
