Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Tenancy/Estates Team with various housing management tasks.
- Company: Join a dedicated team within the Council focused on community support.
- Benefits: Gain valuable experience in customer service and housing management.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Perfect for entry-level candidates looking to kickstart their career.
The predicted salary is between 28800 - 43200 £ per year.
Location: Kirkby-In-Ashfield, England, United Kingdom
Employment type: Contract
Seniority level: Entry level
Job function: Customer Service
Main Purpose Of Job
To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.
Reporting To
Tenancy Services Team Leader
Key Relationships/Functional Links With
- Tenants and residents of the Council
- Staff within the housing section including Housing Options, Lettings, Housing Management, Income and Repairs
- Other departments within the Council and other public and private bodies
Responsibilities
- The jobholder will be expected to complete the responsibilities/accountabilities effectively in order to deliver the key objectives of the organisation.
- Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.
- Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
- Administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal.
- Initiate outgoing calls and enquiry responses and encourage customer feedback in order to improve customer services.
- As required, undertake reception duties, deal with telephone and personal enquiries and provide housing advice to ensure effective delivery of the tenancy/estate management service.
- Support the Housing Officers in relevant visits such as inspections, safe and well checks and other tenancy visits as and when required.
- Administer and process TV licences, requests for keys/fobs, screening requests and any other requests/referrals relevant to the Section.
- Assist with the review and refurbishment of Sheltered Schemes.
- Provide support/cover for the Lifeline Service during periods of absence and assist other sections within the Council, as and when required.
- Collect, collate and prepare statistical information as required and assist with the updating and compilation of management and performance information.
- General administrative tasks such as photocopying, printing, word processing and minute taking.
- Deal with correspondence in respect of tenancies and send standard and non-standard letters as and when required.
- Operate and maintain an effective and efficient electronic filing and housing management system including inputting, scanning and retrieving information.
- Contribute to both individual and team performance targets, make suggestions for service improvements, ensure the delivery of excellent housing services, which deliver value for money.
Required Skills/Experience
- Understanding of social housing related issues and effects on customers
- Call handling experience
- Working within an office environment
- Working with the public within a customer service environment
- Excellent communication and interpersonal skills
- Ability to use own initiative to organise and prioritise workload, organisational skills with a systematic and methodical approach to work and attention to detail/accuracy
- Extensive IT skills in all Microsoft Office Applications (Word, Excel, Access etc. or equivalent; keyboard skills and ability to create spreadsheets and computer files to facilitate the recording and manipulation of sensitive information and documentation)
- Ability to work in a team and work on own initiative with minimal supervision.
Tenancy Services Co-ordinator in Kirkby in Ashfield employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Co-ordinator in Kirkby in Ashfield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that highlight your customer service skills and ability to handle enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Services Co-ordinator in Kirkby in Ashfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Services Co-ordinator. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of interaction with tenants and other departments, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Your Organisational Skills: The job requires a systematic approach to managing tasks, so be sure to mention any experience you have with organisation and prioritisation. We love seeing candidates who can juggle multiple responsibilities while maintaining attention to detail!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Job Switch
✨Know Your Stuff
Make sure you understand the key responsibilities of a Tenancy Services Co-ordinator. Familiarise yourself with social housing issues and how they affect customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, be ready to share examples from your past experiences. Think of situations where you handled complaints or provided excellent service. This will demonstrate your ability to connect with tenants and residents effectively.
✨Get Organised
The job requires strong organisational skills, so come prepared to discuss how you manage your workload. You might want to mention any tools or methods you use to stay organised, especially when dealing with multiple tasks like appointment scheduling and administrative duties.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
