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- Tasks: Help prevent homelessness by building relationships and providing housing advice to those in need.
- Company: Join a dedicated team focused on making a real difference in the community.
- Benefits: Gain valuable experience, competitive pay, and opportunities for personal growth.
- Why this job: Make a positive impact on people's lives while developing your skills in a rewarding environment.
- Qualifications: Experience in customer service and a passion for helping vulnerable individuals.
- Other info: Dynamic role with opportunities to innovate and create effective housing solutions.
The predicted salary is between 30000 - 42000 £ per year.
To reduce homelessness by employing a range of behaviours aimed at building trusting and productive relationships with customers that enable officers to persuade, influence and support them to make positive choices and fully engage with realistic housing options to prevent and relieve homelessness.
To provide an effective, professional service which includes offering customers in housing need a full range of advice and interventions related to their housing options in the private and public sector with the aim of ensuring a comprehensive service to prevent homelessness.
To provide an effective, professional homelessness service including the assessment and investigation of homeless approaches and applications in line with the Councils statutory duties under Housing Act 1996 Part 7 and relevant case law.
To work with customers to develop, update and review Personalised Housing Plans for customers on behalf of the council in light of the Homelessness Reduction Act 2017. Working with customers to implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options.
To play an integral role in the reduction of expenditure on temporary accommodation by ensuring decisions are made, taking into account the direct as well as wider cost implications for the Council.
To take responsibility for the recording of high quality, key data on homelessness for submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions are available for analysis locally and to the Government to measure the impact of homelessness nationally.
Where possible, use influencing and problem-solving skills to negotiate with householders, landlords and accommodation providers in order to ensure the accommodation remains open to those threatened with homelessness for the maximum period of time so that effective housing options casework can be undertaken.
Where possible, use influencing and problem solving skills to negotiate the withdrawal of the threat of homelessness and extension of the right to occupy so that homelessness is averted.
To develop a range of effective housing solutions for customers through the use of creative thinking and via the building of relationships with accommodation providers.
Understanding:
- Thorough understanding of inner city housing issues
- Understanding of access to social housing locally
- Awareness of issues and initiatives facing local authority housing
- Good knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants rights
- Good knowledge of relevant case law and Codes of Guidance
- A good knowledge of services, benefits and support available to applicants experiencing housing problems
Experience:
- Experience of providing an effective advice service to members of the public
- Experience of implementing an equality and diversity approach to service delivery
- Experience of working in a team
- Experience of working in a demanding front line customer service environment
- Experience of dealing effectively with confrontational and challenging situations
- Experience of working with vulnerable customers and providing appropriate support
- Experience of working with homeless customers and those in housing need
- Experience of carrying out interviews, investigations, negotiations
- Experience of effective record keeping including electronically
- Experience of successfully working to performance targets and deadlines
Housing Solutions Officer in Ilford employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Solutions Officer in Ilford
✨Tip Number 1
Get to know the ins and outs of the housing sector. Familiarise yourself with local housing issues, legislation, and support services. This knowledge will not only boost your confidence but also help you engage effectively with potential employers.
✨Tip Number 2
Network like a pro! Attend local housing events, workshops, or community meetings. Building relationships with professionals in the field can open doors and lead to job opportunities that might not be advertised.
✨Tip Number 3
Practice your interview skills. Prepare for common questions related to homelessness and housing solutions. Role-playing with a friend or using mock interviews can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Apply through our website! We have a range of roles available, and applying directly can give you an edge. Plus, it shows your enthusiasm for working with us at StudySmarter to tackle homelessness together.
We think you need these skills to ace Housing Solutions Officer in Ilford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Solutions Officer. We want to see how you can build those trusting relationships and support customers effectively.
Showcase Relevant Experience: When detailing your experience, focus on situations where you've provided advice or support in housing or similar environments. We love seeing examples of how you've tackled challenging situations and helped vulnerable customers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the job. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Job Switch
✨Know Your Legislation
Familiarise yourself with the Housing Act 1996 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show your understanding of the role and its responsibilities.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully navigated challenging situations in the past. Think about times when you influenced a decision or negotiated a solution, especially in a housing context.
✨Demonstrate Empathy and Understanding
This role involves working with vulnerable customers, so be ready to share experiences that highlight your ability to build trusting relationships. Show that you can listen actively and respond sensitively to their needs.
✨Be Data Savvy
Understand the importance of data in tracking homelessness trends. Be prepared to discuss how you would ensure high-quality record-keeping and how this data can inform better housing solutions.
