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- Tasks: Support tenants and manage housing services with a focus on customer satisfaction.
- Company: Join Job Switch, a community-focused organisation in Kirkby-In-Ashfield.
- Benefits: Gain valuable experience in housing management and customer service.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Entry-level position with opportunities for growth and learning.
The predicted salary is between 21600 - 36000 £ per year.
To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.
Responsible to: Tenancy Services Team Leader
Key Relationships/Functional Links With:
- Tenants and residents of the Council
- Staff within the housing section including Housing Options, Lettings, Housing Management, Income and Repairs
- Other departments within the Council and other public and private bodies
Main Responsibilities / Accountabilities:
- Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.
- Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/co-ordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
- Administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal.
- Initiate outgoing calls and enquiry responses and encourage customer feedback in order to improve customer services.
- Undertake reception duties, deal with telephone and personal enquiries and provide housing advice to ensure effective delivery of the tenancy/estate management service.
- Support the Housing Officers in relevant visits such as inspections, safe and well checks and other tenancy visits as and when required.
- Administer and process TV licences, requests for keys/fobs, screening requests and any other requests/referrals relevant to the Section.
- Assist with the review and refurbishment of Sheltered Schemes.
- Provide support/cover for the Lifeline Service during periods of absence and assist other sections within the Council, as and when required.
- Collect, collate and prepare statistical information as required and assist with the updating and compilation of management and performance information.
- Perform general administrative tasks such as photocopying, printing, word processing and minute taking.
- Deal with correspondence in respect of tenancies and send standard and non-standard letters as and when required.
- Operate and maintain an effective and efficient electronic filing and housing management system including inputting, scanning and retrieving information.
- Contribute to both individual and team performance targets, make suggestions for service improvements, ensure the delivery of excellent housing services, which deliver value for money.
Required Skills/Experience:
- Understanding of social housing related issues and effects on customers
- Call handling experience
- Working within an office environment
- Working with the public within a customer service environment
- Excellent communication and interpersonal skills
- Ability to use own initiative to organise and prioritise workload, organisational skills with a systematic and methodical approach to work and attention to detail/accuracy
- Extensive IT skills in all Microsoft Office Applications (Word, Excel, Access etc. or equivalent; keyboard skills and ability to create spreadsheets and computer files to facilitate the recording and manipulation of sensitive information and documentation
- Ability to work in a team and work on own initiative with minimal supervision.
Housing Services Coordinator - Tenant Support employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Coordinator - Tenant Support
✨Tip Number 1
Get to know the company! Research Job Switch and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housing services and customer support. Role-play with a friend or use online resources to get comfortable with your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Housing Services Coordinator - Tenant Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Services Coordinator. We want to see how you can contribute to our team!
Showcase Your Customer Service Skills: Since this role involves a lot of interaction with tenants and residents, emphasise your experience in customer service. Share specific examples that demonstrate your communication and interpersonal skills.
Be Organised and Detail-Oriented: This position requires strong organisational skills and attention to detail. When writing your application, mention any relevant experiences where you've successfully managed multiple tasks or projects.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Job Switch
✨Know Your Housing Stuff
Make sure you brush up on social housing issues and how they affect tenants. Being able to discuss these topics confidently will show that you understand the role and its impact on the community.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or complaints. This is crucial for a role that involves direct interaction with tenants and residents.
✨Be Organised and Methodical
Since the job requires strong organisational skills, think of ways to demonstrate your ability to prioritise tasks. You might want to mention any systems or tools you use to keep track of your workload.
✨Practice Your Communication
Excellent communication is key in this role. Try to practice articulating your thoughts clearly and concisely. You could even do mock interviews with a friend to get comfortable with discussing your experiences.
