HIA Surveyor

Main Responsibilities

• Oversee the Surveying functions required to manage the delivery of the service and ensure that the team delivers adaptations and home improvements on time and to budget.
• Ensure the team delivers Specialist Disability Adaptations including Level Access Showers and stair lifts and internal and external common parts adaptations including ramps and lifts in accordance with Legislation including the Building Safety Act 2022.
• Ensure that Descent Homes Works including addressing Dampness and condensation and disrepair are completed in line with Legislation including the HHSRS (Housing Health and Safety Rating System).
• Ensure that the service delivery is co-ordinated to include timely Pre, Mid & post inspection of works.
• Ensure a responsive service to promptly address Repairs to existing adaptations including Leak Detection.
• Collaborate with the Home Improvement Agency Team Manager to implement and develop effective systems to manage the referrals to the service and to ensure the works required are carried out or programmed according to urgency and priority.
• Support and manage different types of work within the service, in response to the changes in the volume of work.
• Work in collaboration with colleagues within the team and with our partner agencies, to ensure a joint approach to improve quality and customer satisfaction for residents.
• Lead and develop a team of technical staff to create a professional and high-performance culture, assisting the Home Improvement Agency Team Manager with associated tasks when required.
• Provide a high standard of technical support to the team.
• Manage the local delivery of disability adaptations and home improvements to ensure compliance with legislation and guidance for example the Housing Grants Construction and Regeneration Act 1996 and the Building Safety Act 2022.
• Manage the delivery of adaptations in regard to contractor quality, standards and timeliness to deliver a seamless, holistic service to customers.
• Develop robust quality assurance systems and promptly address service quality issues.
• Ensure that the Councils Policy for managing the health and safety of residents, staff and contractors is fully implemented and documented.
• Provide expert knowledge on health and safety law applicable to the construction industry.
• Lead existing and develop new partnerships, both within the council and with external partners, to establish a coordinated and integrated approach to the overall management of the service.
• Responsible for supervising Surveyors and Trainee/Apprentice Surveyors including allocation of work, development and training of the staff members.
• Case management of own dedicated case load of complex adaptations, Home Improvements and repairs including assessment, planning collaboratively with residents, delivery, communications to residents and completion of works.
• Ensure that complaints are managed effectively and seek to resolve issues quickly.
• Ensure that defects which could give rise to claims of disrepair or complaints are resolved completely and fully documented.
• Ensure Contracts are managed and are compliant with the Council Procurement Service.
• Lead with service development initiatives and projects as required.

Work Experience:

• Experience of managing disability adaptations, home improvements and repairs and maintenance services in residential buildings, including the specification of works such as Wheelchair Lifts, Ramps, Level Access Showers and Ceiling track Hoists and diagnosis of building defects in line with the Housing Grants Construction and Regeneration Act 1996, Building Safety Act 2022 and Building Regulations 2010.
• Substantial experience of assessing and addressing disrepair in line with the Housing Health and Safety Rating Scale (HHSRS).
• Experience of working with vulnerable residents and experience of asking about and arranging reasonable adjustments to support residents to access services.
• Experience of managing and administering contracts for service delivery and or repair and maintenance in line with the Procurement Act 2023.
• Experience and proven capability of making complex technical/professional decisions including analysis and interpretation of scale drawings and the specification of remedial works in line with the Building Safety Act 2022 and the Building Regulation 2010.
• Experience in project managing building works including experience of managing and co-ordinating the response to major service failures and responding to emergencies.