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- Tasks: Assist residents with queries and arrange appointments while maintaining team communication.
- Company: A leading housing services company in Greater London.
- Benefits: Hybrid work options, training support, and a positive work environment.
- Why this job: Make a difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service and proficiency in Microsoft Office.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A housing services company is seeking a customer-focused individual for an office-based role in Greater London. The position requires experience in a customer service environment, with responsibilities including:
- Assisting residents with queries
- Arranging appointments
- Maintaining communication with team members
Proficiency in Microsoft Office packages and strong interpersonal skills are essential. The role begins on-site for training, with potential for hybrid work thereafter, ensuring a positive experience for residents.
Frontline Resident Support & Admin Specialist (Hybrid) employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Resident Support & Admin Specialist (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky resident queries or manage appointments. We want to show off our problem-solving skills!
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, first impressions matter. We should aim for smart-casual attire that reflects professionalism when we meet the team in person.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Frontline Resident Support & Admin Specialist (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can assist residents and maintain communication effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've helped customers in the past and why you're excited about this role with us at StudySmarter.
Show Off Your Tech Skills: Since proficiency in Microsoft Office is key, don’t forget to mention your experience with these tools. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Job Switch
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond for a customer. This role is all about assisting residents, so be ready to share how you've handled queries and resolved issues in the past.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is key, take some time to get comfortable with the tools you'll be using. Whether it's Excel for tracking appointments or Word for communication, being able to demonstrate your skills will show you're prepared for the role.
✨Practice Your Interpersonal Skills
This job requires strong interpersonal skills, so think about how you can showcase these during the interview. Practice active listening and be ready to engage in a friendly conversation. Show them that you can communicate effectively and build rapport with residents and team members alike.
✨Prepare Questions About the Role
Interviews are a two-way street, so come armed with questions about the position and the company. Ask about the training process, hybrid work expectations, or how they measure success in this role. This shows your genuine interest and helps you determine if it’s the right fit for you.