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- Tasks: Provide information and support to families and professionals through calls, web chat, and email.
- Company: Cardiff Council's Family Gateway, a progressive service focused on family wellbeing.
- Benefits: Friendly environment, extensive training, hybrid working, and regular support.
- Other info: Opportunity for career growth and collaboration with diverse professionals.
- Why this job: Make a real difference in the lives of families and children across the city.
- Qualifications: Enthusiasm, resilience, and strong interpersonal skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
These roles are hybrid with an agreed number of days in the office each week (usually 2 days). The office base will be the Conference Centre, Eastmoors Road, CF24 5RR. The post holder will not be expected to carry a caseload although they will be responsible for managing and co‑ordinating multiple referrals.
About the Service
The Family Gateway is an innovative and progressive service within the directorate of Childrens Services in Cardiff Council that provides high quality information, advice and assistance for babies, children, young people, families and professionals across the city. The service utilises a family centred, strengths based and inclusive approach, to identify the most appropriate support that will meet the wellbeing needs of both individuals and the family as a whole. The teams within the service work collaboratively with a range of professionals and partners to ensure support is at the right level and at the right time.
About the job
The post holder will work as part of the Family Gateway Team to provide information, advice and assistance to families and professionals, both in respect of services directly provided by Early Help and those provided by other partner agencies. Contact with families or those referring into the service is facilitated through telephone calls, web chat and e‑mail.
We will offer you:
- A friendly and supportive working environment
- Regular support and supervision to support you in your work.
- A wide and extensive training programme with opportunities to train in specific areas.
- Systems and technology which enable and promote hybrid working.
- An opportunity to deliver a service to babies, children, young people and their parents/carers that make a difference to them and their wellbeing.
What we are looking for from you:
- Enthusiasm, motivation and positivity
- Resilience and the ability to respond positively under pressure.
- A passion for making a difference to the lives of families across the city.
- A comprehensive understanding of the needs of babies, children, young people and families.
- Proven experience of building effective working relationships with a diversity of individuals and groups.
- Skills to build rapport effectively and quickly through the use of excellent interpersonal skills.
- An ability to provide clear and accurate information and advice.
- A comprehensive working knowledge of the Microsoft package and or case management systems.
- The right individual will also be able to recognise whether an individual is at risk and be able to consult and liaise with Social Workers and with other professionals or partner agencies as required.
Family Gateway Contact Officer in Cardiff employer: Job Switch
Contact Detail:
Job Switch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Gateway Contact Officer in Cardiff
✨Tip Number 1
Get to know the Family Gateway service inside out! Familiarise yourself with their approach and values, so you can show how your skills align with their mission during interviews. This will help us stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with families and professionals through various channels, we should be ready to demonstrate our ability to build rapport quickly. Try mock interviews or role-playing scenarios to sharpen those interpersonal skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the Family Gateway on LinkedIn. They can provide insider tips and maybe even refer us for the position. Plus, it shows our genuine interest in the role and the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight how we meet the specific needs of the Family Gateway, making it easier for them to see why we’re the perfect fit.
We think you need these skills to ace Family Gateway Contact Officer in Cardiff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping families shine through. We want to see your motivation and positivity, so share any relevant experiences that highlight your passion for making a difference in the lives of children and families.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for candidates who understand the needs of families and can build effective relationships, so highlight those abilities clearly.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate applicants who can provide clear and accurate information, so make sure your application reflects that.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Switch
✨Know the Service Inside Out
Before your interview, make sure you understand the Family Gateway service and its approach. Familiarise yourself with their family-centred, strengths-based methodology. This will help you demonstrate your enthusiasm and alignment with their values during the conversation.
✨Showcase Your Interpersonal Skills
Since the role involves building effective relationships, prepare examples of how you've successfully connected with diverse individuals in the past. Think about specific situations where your communication skills made a difference, and be ready to share these stories.
✨Demonstrate Resilience Under Pressure
The job requires responding positively under pressure, so think of instances where you've managed stressful situations effectively. Highlight your problem-solving abilities and how you maintained a positive attitude while supporting others.
✨Familiarity with Technology is Key
Brush up on your knowledge of Microsoft packages and any case management systems you’ve used. Be prepared to discuss how you’ve utilised technology to enhance your work efficiency, especially in a hybrid working environment.